Volume 3, Issue 5,
November/December 2001


CONTENTS


Features


Sinking Prices
-
An update on the latest pricing revisions at Allstate Insurance Co. and how the industry is handling the loss.

The Future Tense  - A look at the NGA Auto Glass Conference and Expo and 
what might have occurred, had it not been cancelled due to the harrowing events of September 11.

Moving on Up  - A look at Dale Schenian, one of the Glass and Metal Hall of Fame™’s newest inductees.


columns

Field of Vision - letter from the publisher

NAGS Notes - hot topics

Independent's Day - an iga viewpoint

Customer Service - tips for quality service

 


Departments

Mailbox - letters to the editor

AGRReports - breaking news

The Cutting Edge - new car installations

Price Points - competitive pricing

The Showroom - new products

Insurance Talk - insurance briefs

On the Road - calendar of events


Windshield and Glass Repair

WGRReports - repair news 

Tech Tips - helpful hints

Expert Advice - pros who know