Volume 4, Issue 3, May/June 2002


CONTENTS


Features

Up to Standards - The AGRSS standard for auto glass replacements is released for the first time since its finalization.

The ‘D’ Word - Is the industry’s discounting problem reaching a plateau, or is it just getting worse? 

The Strongest Link - The National Windshield Repair Association's Annual Conference in Orlando, Fla., brought together technicians from a variety of windshield repair companies.


columns

NAGS Notes - hot topics

The Law - legal notes

Customer Service - tips for quality service

Off The Line - news about OE glass & autos


Departments

The Cutting Edge - new car installations

AGRReports - breaking news

The Showroom - new products

Insurance Talk - policy briefs

Industry Insiders - people in the news

On the Road - calendar of events




Windshield and Glass Repair

WGRReports - repair news

Expert Advice - pros who know 

Tech Tips - helpful hints