Volume 4, Issue 3, May/June 2002
CONTENTS
Up to Standards - The AGRSS standard for auto glass replacements is released for the first time since its finalization.
The ‘D’ Word - Is the industry’s discounting problem reaching a plateau, or is it just getting worse?
The Strongest Link - The National Windshield Repair Association's Annual Conference in Orlando, Fla., brought together technicians from a variety of windshield repair companies.
NAGS Notes
- hot topics
The Law -
legal notes
Customer Service
- tips for quality service
Off The Line
- news about OE glass & autos
The Cutting Edge
- new car installations
AGRReports
- breaking news
The Showroom
- new products
Insurance Talk
- policy briefs
Industry Insiders
- people in the news
On the Road
- calendar of events
Windshield and Glass Repair
WGRReports
- repair news
Expert Advice
- pros who know
Tech Tips
- helpful hints