Volume 4, Issue 4,  July/August 2002


CONTENTS


Features

Steer Crazy
See what the industry's players are saying about the recent suit filed by Diamond Triumph against Safelite, and how steering practices are affecting their businesses across the country.

Minnesota Auto Glass Companies Heal Thyselves 
Minnesota's Better Business Bureau recently set auto glass advertising standards, which could soon make their way across the nation.

Back to the Future
Les Shaver takes a look at the latest NAGS price changes and what the industry is saying about them.

Indivisible ... 
See what you missed at the Independent Glass Associationís Glass Show and Convention, held in Orlando, Fla., April 4-6.


columns

Field of Vision - letter from the editor

Independent's Day - an iga viewpoint

Safety Sense - preventative measures

Customer Service - tips for quality service

NAGS Notes - hot topics

 

 


Departments

AGRReports - breaking news

Off the Line - oem news from detroit

On the Road - calendar of events

Industry Insiders - people in the news

The Cutting Edge - new car installations




Windshield and Glass Repair


Expert Advice - pros who know 

Tech Tips - helpful hints