Volume 4, Issue 6, November/December 2002

CONTENTS


Features

When Bad Things Happen to Good Shops
A look at some recent undercover industry exposes and how they’ve affected the auto glass replacement industry. Learn the industry’s reaction. 

Like a Hurricane
Click to find out what the 2002 Auto Glass Conference had to offer in Marco Island, Fla.

Ahead of His Time
In February 2003, Carl Jolliff will be inducted into the Glass and Metal Hall of Fame.™ 

That’ll Be Cash
While many don’t want to admit it, the fact that “cash pricing” exists is a reality. See what auto glass shops are saying about the difference and how it is justified.


columns

Field of Vision - letter from the editor

Customer Service - tips for quality service

NAGS Notes - hot topics 

Independent’s Day - an iga viewpoint

Repair Talk - thoughts from the shop


Departments


AGRReports - breaking news

Insurance Talk - policy briefs

The Showroom - new products

Off the Line - oem news from detroit

The Cutting Edge - new car installations

Price Points - competitive pricing

On the Road - calendar of events



Windshield and Glass Repair

WGRReports - repair news

Tech Tips - helpful hints