Volume
4, Issue 6, November/December 2002
CONTENTS
When Bad Things
Happen to Good Shops
A look at some recent undercover industry exposes and how they’ve affected the auto glass replacement industry.
Learn the industry’s reaction.
Like a Hurricane
Click to find out what the 2002 Auto Glass Conference had to offer in Marco Island, Fla.
Ahead of His Time
In February 2003, Carl Jolliff will be inducted into the Glass and Metal Hall of Fame.™
That’ll Be Cash
While many don’t want to admit it, the fact that “cash pricing” exists is a reality. See what auto glass shops are saying about the
difference and how it is justified.
Field of Vision
- letter from the editor
Customer Service
- tips for quality service
NAGS Notes - hot topics
Independent’s Day
- an iga viewpoint
Repair Talk - thoughts from the shop
AGRReports
- breaking news
Insurance Talk
- policy briefs
The Showroom
- new products
Off the Line - oem news from detroit
The Cutting Edge
- new car installations
Price Points - competitive pricing
On the Road - calendar of events
Windshield and Glass Repair
WGRReports
- repair news
Tech Tips
- helpful hints