Volume 6, Issue 5,                                                     
September/October 2004


CONTENTS


 

Yellow Ribbons - A team of auto glass techs is actively replacing windshields for the U.S. Military in the war zones of Iraq. A look at what they face every day.

Inside Belron: A Special Report - Belron, the largest auto glass company in the world, provided AGRR magazine with unprecedented access to its operations. AGRR visited retail locations in four countries, the Eurofitter competition, the company's world headquarters and its main call center in Bedford, U.K.

"It is a Market We'll Come Back To -Gary Lubner, the CEO of the world's largest, AGR company, talks about his company's next steps in the  States, the future and what really happened with Safelite.

It's Show Time! -Trade-show season is warming up. Check out the fare offered at the National Auto Glass Conference, NACE and SEMA.


columns

Field of Vision - letter from the editor

Customer Service - tips for quality service

Trainer's Corner - on-the-job tips

Independent's Day - an IGA viewpoint

 


Departments

Mailbox - letters

Off the Line - oem news from Detroit

Industry Insiders - people in the news

AGRReports - breaking news

Showroom - new products

On the Road - calendar of events


Windshield and Glass Repair


WGRReports - repair news

Tech Tips - helpful hints