Volume 6, Issue 5,                                                     
September/October 2004



Yellow Ribbons - A team of auto glass techs is actively replacing windshields for the U.S. Military in the war zones of Iraq. A look at what they face every day.

Inside Belron: A Special Report - Belron, the largest auto glass company in the world, provided AGRR magazine with unprecedented access to its operations. AGRR visited retail locations in four countries, the Eurofitter competition, the company's world headquarters and its main call center in Bedford, U.K.

"It is a Market We'll Come Back To -Gary Lubner, the CEO of the world's largest, AGR company, talks about his company's next steps in the  States, the future and what really happened with Safelite.

It's Show Time! -Trade-show season is warming up. Check out the fare offered at the National Auto Glass Conference, NACE and SEMA.


Field of Vision - letter from the editor

Customer Service - tips for quality service

Trainer's Corner - on-the-job tips

Independent's Day - an IGA viewpoint



Mailbox - letters

Off the Line - oem news from Detroit

Industry Insiders - people in the news

AGRReports - breaking news

Showroom - new products

On the Road - calendar of events

Windshield and Glass Repair

WGRReports - repair news

Tech Tips - helpful hints