Volume 7, Issue 4   July/August 2005

CONTENTS

FEATURES

Climate Change:  A cold hard look at whether there will be a cash market, and what it means if there is.

Showroom Floor Snapshot:  An overview of what attendees a the Auto Glass Conference & Expo in Minneapolis saw.

ABCs of Advertising:  You gotta market but the array of choices makes it a potential minefield of possibilities and risks.

Selling Safety:  Donna Braden of Jack's Glass in Allentown, Pa., tells what worked for her.

The Future of Windshield Repair:  Are we losing control of our industry while it still looks poised for big growth?  It sure seems possible.

COLUMNS

Field of Vision -  Letter from the Editor

Customer Service  -  Tips for quality service

Side Lites  -  Guest Columnists

Independent's Day  -  An IGA Viewpoint

Trainer's Corner  - On the job tips

DEPARTMENTS

Mailbox  -  Letters

AGRReports  -  Breaking News

Industry Insiders  -  People in the News

WINDSHIELD AND GLASS REPAIR

Tech Tips  -  Helpful Hints

Repair Talk  -  Thoughts from the Shop

WGRReports -  Repair News

AGRR
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