Volume 7, Issue 3 
  May/June 2005


CONTENTS


FEATURES

Direct Bills, Direct Profit:
There's a lot of talk in the industry about invoicing insurance companies directly.  We talk with people who've gone this route and find out what the risks and rewards are.

Putting Repair to the Test:
The results of a series of tests commissioned by Belron to understand how a repaired piece of glass performed with regard to the criteria specified by the standards for automotive safety glass.

COLUMNS

Field of Vision - Letter from the Editor

Customer Service - Tips for quality service

Off the Line - The gem glass perspective


DEPARTMENTS

Cutting Edge  -  New Car installations

AGRReports - Breaking News

The Showroom New Products

Industry Insiders  -  People in the News

Insurance Talk  -  Policy Briefs


WINDSHIELD AND GLASS REPAIR

Tech Tips  -  Helpful Hints

Expert Advice  -  Pros who know

WGRReports  -  Repair News


AGRR
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