Volume 7, Issue 6 
  November / December 2005


CONTENTS


FEATURES

Su Clinte Proximo Es ...:
Courting a new market:  how the growth in the Hispanic Population of the United States can and will affect the auto glass industry.

Body Work:
What body shops and glass shops alike think of working together.

Nightmare Jobs:
What constitutes a difficult installation and how to handle one when it comes into your shop.

Fun (and Educational) Times in Finland:
Glass Processing Days 2005 hosted a very successful auto glass seminar track that took a hard look at topics the industry is facing now and in the future.

What's My Line?:
Terry Dennis of Terry Dennis Consulting walks readers through what they need to know about handling finances and finding the bottom line.

Value-Added Repair:
What is repairable and what is not as windshields become more and more integrated into the extra features of the car. 

COLUMNS

Field of Vision Letter from the Editor

Customer Service  -  Tips for quality service

Independent's Day  -  An IGA Viewpoint

Trainer's Corner - On the job tips


DEPARTMENTS

AGR Reports - Breaking News

Insurance Talk - Auto Insurance News

What Worked for Me - Practical Advice

The Showroom - New Products

Industry Insiders - People in the News

On the Road - Calendar of Events

The Showcase - Directory of Suppliers

Seek and Find - Classified Advertising

Advertising Index - Index of Advertisers

Price Points - Competitive Pricing


WINDSHIELD AND GLASS REPAIR

WGRReports - Repiar News

Expert Advice - Pros Who Know


AGRR
Copyright 2005 Key Communications Inc. All rights reserved. No reproduction of any type without expressed written permission.