Volume 9, Issue 4 August/September 2007
When the networks came to the auto glass industry in the 1990s, agents were supposed to disappear from the decision-making process. In many cases, they have. But many glass shops continue to court those that influence their customers.
Take a look at this year’s Third Annual Auto Glass Technician Olympics and Second Annual Walt Gorman Memorial Windshield Repair Olympics.
Canadian insurance business for auto glass shops has nearly dissipated in certain provinces over the last few years. Turn to page 34 for an inside look at this market.
The Repair of Laminated Auto Glass Standard (ROLAGS) recently was accepted as an official Standard by the American National Standards Institute, eliciting much excitement from industry members.
Legislation legal update
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