Volume 9, Issue 4 
  August/September 2007


CONTENTS


— Features —

Illegal Interference 
When the networks came to the auto glass industry in the 1990s, agents were supposed to disappear from the decision-making process. In many cases, they have. But many glass shops continue to court those that influence their customers.

The Finish Line
Take a look at this year’s Third Annual Auto Glass Technician Olympics and Second Annual Walt Gorman Memorial Windshield Repair Olympics.

Canada Dry
Canadian insurance business for auto glass shops has nearly dissipated in certain provinces over the last few years. Turn to page 34 for an inside look at this market.

ROLAGS Revisited
The Repair of Laminated Auto Glass Standard (ROLAGS) recently was accepted as an official Standard by the American National Standards Institute, eliciting much excitement from industry members.

Columns


Field of Vision     letter from the editor

Customer Service   tips for quality service

Independent's Day   an iga viewpoint

Off the Line    the OEM glass perspective


Departments


AGRReports       breaking news     

The Showroom   new products

Legislation         legal update

Industry Insiders    people in the news

Price Points          competitive pricing 



Windshield and Glass Repair

Repair RoundUp     NWRA reports

WGRReports     repair news

 


AGRR
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