Volume 10, Issue
5   September/October 2008


CONTENTS


— Features —

The Big Five
Contributing editor Les Shaver takes a look at five major consumer trends that could have drastic effects on the industry.

Auto (Glass) Focus
Mygrant Glass in Hayward, Calif., recently allowed AGRR to step inside one of its facilities and learn about how it works.

Hot Topics
Gary Lubner, chief executive officer of Belron, and Tom Feeney, president and chief executive officer of Belron US, offer the rank and enlightening opinions on many of the industry’s issues—from pricing to associations.
 

Let the Games Begin
In the months leading up to the 2008 Fourth Annual Auto Glass Technician Olympics and the 2008 Third Annual Walt Gorman Memorial Windshield Repair Olympics, past champions share their secrets on what they’ve learned from winning the gold, along with advice for future contestants .

ROLAGS: One Year Later
Industry represent actives speak out on the Repair of Laminated Auto Glass Standard (ROLAG S ) and where it may—or ma y not—beheaded.

Columns


Field of Vision letter from the editor
Customer Service tips for quality service
Independent’s Day an iga viewpoint
Driving Technology today’s business practices
Sidelites questions and answers
Trainer’s Corner on-the-job tips
The Law legal notes


Departments

AGRReports breaking news
AGRSS News the latest in safety
Legislation legal updates
Insurance Talk oem news from detroit
Price Points competitive pricing and stats
The Showroom new products
Industry Insiders people in the news
Avocations life beyond the auto glass business

Windshield and Glass Repair

Repair Round-Up NWRA reports
Ask the Doctor helpful hints
WGRReports repair news 


AGRR
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