Volume 11, Issue
1   January/February 2009


CONTENTS


— Features —

Two Competitions, Two Champions, One Goal
The Fourth Annual Auto Glass Technician Olympics and the Third Annual Walt Gorman Memorial Windshield Repair Olympics were held this November in Las Vegas. Turn to page 20 to find out who walked away with the gold medals in each of these competitive events.

The Coming Crisis in Quality 
Have you seen an increase in problem materials—particularly glass? Turn to page 22 to see what others are doing about this growing problem.

New Horizons
The International Auto Glass Safety (AGRSS) Conference in Las Vegas saw new faces, new ideas and new terms. Turn to page 26 to see what you missed.

IGA Conference Review
The Independent Glass Association’s fall marketing conference gave attendees a chance to focus on an important area—gaining new customers. Turn to page 30 to see what attendees learned.

NWRA Conference Wrap-Up
The National Windshield Repair Association’s annual 2008 conference offered its attendees the latest on green issues, Internet marketing tactics, trends in auto glass and more.

Columns


Field of Vision   letter from the editor

Independent's Day     an IGA viewpoint

Customer Service     tips for quality service

Off the Line     oem glass manufacturing

Departments


AGRReports        breaking news    

AGRSS News      the latest in safety 

Insurance Talk     policy briefs

The Showroom       new products 

Avocations        life beyond the auto glass business


Windshield and Glass Repair

Repair Round-Up     NWRA reports

WGRReports          repair news


AGRR
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