Volume 11, Issue 5  September/October 2009

CONTENTS

— Features —

Behind the Champions
Many competitors across the United States are preparing for the upcoming Fifth Annual Auto Glass Technician Olympics and Fourth Annual Walt Gorman Memorial Windshield Repair Olympics. Find out how they prepare and why.

The Outsider
AGRR magazine sent an independent consultant into the auto glass industry to provide an outsider’s view of the industry and its participants.

At the Source
Click above for an exclusive look at Safelite’s manufacturing facility in Enfield, N.C., and its newest distribution center in Ontario, Calif.

Columns

Field of Vision letter from the editor
Customer Service tips for quality service
Driving Technology today’s business practices
Independent’s Day an iga viewpoint

Departments

AGRReports breaking news
AGRSS News the latest in safety
Insurance Talk policy briefs
The Showroom new products
Price Points industry stats
Industry Insiders people in the news
Avocations life beyond the auto glass business

Windshield and Glass Repair

Repair Round-Up nwra update
Tech Tips helpful hints
WGRReports repair news

AGRR
© Copyright 2009 Key Communications Inc. All rights reserved. No reproduction of any type without expressed written permission.