Volume 12, Issue
2  March/Arpil 2010


CONTENTS


— Features —

Responsibility and Sensibility
This year’s Detroit Auto Show was a bit more low-key than in years past, but still saw many innovations.


Fear Factor
Read the latest about the Auto Glass Replacement Safety Standard Council Inc.’s third-party validation review program, and hear from some of the first business owners to experience the process.


Save the ’Shields
SuperGlass Windshield Repair got its start nearly 30 years ago as a single shop, and now has franchisees all over the world. Take a look inside the multi-million-dollar company on page 38.



Columns

Field of Vision letter from the editor
Customer Service tips for quality service
Independent’s Day an iga viewpoint

Departments

AGRReports breaking news
Insurance Talk policy briefs
Price Points industry stats
Industry Insiders people in the news
The Showroom new products
Avocations life beyond the auto glass business


Windshield and Glass Repair

Ask the Doctor helpful hints
Repair Round-Up nwra reports
WGRReports repair news



AGRR
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