Volume 12, Issue
5  September/October 2010


CONTENTS


— Features —

Seven Tips for Working with Insurance Agents
If you are looking for new ways to catch agents’ attention or to develop relationships with them, turn to page 24 for a how-to guide from an insurance industry insider.

It’s Electric
AGRR magazine takes an inside look at the glass used in the brand-new Chevrolet Volt.

The Man with the Plan
Guardian Industries’ new automotive president recently took the time to talk with AGRR magazine about the company’s past, future, the industry’s challenges and issues and more.

Where Are They Now?
Past winners of the Pilkington Classic Auto Glass Technician Olympics reflect on the competition and share what they are up to now.

Safety Sessions in the Spotlight
Mark your calendars for this year’s International Auto Glass Safety (AGRSS) Conference October 27-28 in Chicago. Check out the event schedule on page 38.

Reigning Repairman
Walt Gorman Memorial Windshield Repair Olympics champion Brian Fenner of Safe Glass Technologies in Easton, Pa., discusses how he got his start in the windshield repair industry and how winning the competition has impacted his business.



Columns

Field of Vision letter from the editor
Customer Service tips for quality service
The Law legal notes
Independent’s Day an iga viewpoint


Departments

Cutting Edge new car installations
AGRReports breaking news
Insurance Talk policy briefs
AGRSS News the latest in safety
The Showroom new products
Price Points industry stats
Industry Insiders people in the news
Avocations life beyond the auto glass business


Windshield and Glass Repair

Ask the Doctor helpful hints
Repair Round-Up NWRA reports
WGRReports repair news

 

AGRR
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