Volume 13, Issue
1  January/February 2011


CONTENTS


— Features —

Resource Central
Need a new distributor? What about a new type of software? Turn to page 16 for information on all of the industry’s suppliers.

Knock, Knock
Direct marketing techniques are taking the auto glass industry by full force in some markets. AGRR™ magazine takes an inside look at how this is affecting the industry.

Safety Stands
Many in the industry came together this past October to stand up for safety during the annual International Auto Glass Safety (AGRSS) Conference. See what you missed on page 30.

A Winning Combination
Learn more about what windshield repair technician Randy Olson, winner of the 2010 Walt Gorman Memorial Windshield Repair Olympics, brought to the competition, resulting in a winning combination.

Columns

Field of Vision from the editor
Customer Service tips for quality service
Independent’s Day an iga viewpoint


Departments

AGRReports breaking news
Industry Insiders people in the news
The Showroom new products
Avocations life beyond the auto glass business


Windshield and Glass Repair

Repair Round-Up nwra reports
WGRReports repair news

 

AGRR
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