Volume 13, Issue
2 - March/April 2011


CONTENTS


— Features —

Inferiority Complex
The OEM versus aftermarket controversy continues.

Detroit Auto Show Review
Check out some of the most exciting—and glass-filled—vehicles on display at this year’s 2011 North American International Auto Show in Detroit.

See You in September
Get a sneak peek at the line-up for Auto Glass Week™ 2011.

Moving Forward
The Auto Glass Replacement Safety Standards (AGRSS) Council Inc. recently took a major step forward when it created the position of business development director and hired industry veteran Dan Mock to fill the role.

Top Ten Tips for Rock Chip Repairs
A Montana windshield repair technician offers tips for succeeding at windshield repair—both technically and when working with customers.

Columns

Field of Vision from the editor
The Cutting Edge new car installations
Independent’s Day an iga viewpoint
Supply Chain Dynamics inside distribution
Customer Service tips for quality service


Departments

AGRReports breaking news
Around the World international issues
Insurance Talk policy briefs
AGRSS News the latest in safety
The Showroom new products
Mailbox letters
Industry Insiders people in the news
Price Points competitive pricing and stats


Windshield and Glass Repair

Ask the Doctor pros who know
Repair Round-Up NWRA reports
WGRReports repair news

AGRR
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