Volume 13, Issue 3  May/June 2011

CONTENTS

— Features —

AGRR™’s Second Annual New Products Guide
If you’re looking for a new adhesive, an updated tool or new windshield repair system, turn to page 22 for the newest industry launches.

Inspection Rejection
Some fear the impact the trend of auto glass inspections might have on the industry. Learn what others are saying on page 26.

The Customer of the Future is …
Not sure how to market your products today—or looking to reach a new demographic? Turn to page 30 for an exclusive interview with multicultural marketing expert Kelly McDonald, who is scheduled to speak at Auto Glass Week™ this September.

In or Out?
The role insurance plays in the auto glass business has been a hot topic in recent months. Find out what people are saying on page 32.

Columns

Field of Vision from the editor
Customer Service tips for quality service
Supply Chain Dynamics inside distribution
Independent’s Day an iga viewpoint
The Cutting Edge new car installations


Departments

AGRReports breaking news
AGRSS News the latest in safety
Price Points competitive pricing and stats
Off the Line oem news from detroit
Industry Insiders people in the news
Ideas That Work sales tips


Windshield and Glass Repair

Ask the Doctor pros who know
Repair Round-Up nwra reports
WGRReports repair news

On the Cover
Chevrolet’s Mi-Ray Roadster Concept, introduced at the Seoul Motor Show in South Korea this spring, features an innovative use of glass. Turn to page 39 for more.

Photo: General Motor Corp.

 

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