Volume 13, Issue
6 November/December 2011


CONTENTS


— Features —

The Main Event
This year’s Auto Glass Week™ drew attendees from all over the world to Memphis, Tenn., for an unprecedented, action- and education-filled event.

We Are the Champions
Hear from the winners of the 2011 Pilkington Clear Advantage Auto Glass Technician Olympics and the Walt Gorman Memorial Windshield Repair Olympics.

Remembering Ray Asbery
Industry representatives pay tribute to Equalizer Industries founder Ray Asbery, who passed away unexpectedly this fall.

Certification Certainty
Take a look at the past and future of the industry’s auto glass technician certification program, now under the direction of the AGRSS® Council Inc.

When Tragedy Strikes
The city of Joplin, Mo., endured a powerful F5 tornado in May. See how auto glass shops there were affected and how they’ve survived in light of this tragedy.

Columns

Field of Vision from the editor
Independent’s Day an iga viewpoint
Customer Service tips for quality service
Supply Chain Dynamics inside distribution


Departments

Mailbox letters
AGRReports breaking news
Around the World international issues
AGRSS® News the latest in safety
Insurance Talk policy briefs
The Showroom new products
Industry Insiders people in the news
Ideas That Work sales tips


Windshield and Glass Repair

Repair Round-Up nwra reports
WGRReports repair news


AGRR
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