Volume 13, Issue
5  September/October 2011


— Features —

Special Section: Auto Glass Week™ Preview
Turn to page 24 for a sneak peek at the products that will be on display at this year’s Auto Glass Week™ in Memphis, Tenn., along with event details.

Allstate Goes Toward the ’Lite
The nation’s second largest insurer recently announced it would be moving its glass claims program to Safelite Solutions. See what the industry is saying about this move on page 36, along with an exclusive interview with Safelite CEO Tom Feeney.

Some auto glass manufacturers are pushing retailers to promote specific brands to consumers. Find out why on page 40.



Field of Vision from the editor
Customer Service tips for quality service
Independent’s Day an iga viewpoint
Supply Chain Dynamics inside distribution
The Cutting Edge new car installations


AGRReports the latest news
Insurance Talk policy briefs
AGRSS® News the latest in safety
Around the World international issues
Industry Insiders people in the news
Price Points competitive pricing and stats

Windshield and Glass Repair

Ask the Doctor pros who know
Repair Round-Up nwra reports
WGRReports repair news

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