Volume 14, Issue 1 January/February
2012
CONTENTS
The
State of the Industry
What’s in store for 2012? See what some of the industry’s leaders project on
page 20.
Currently
Trending
The industry has made leaps and bounds in software capabilities over the last
few years, and continues to grow. See where this segment is headed on page 24.
At
Your Fingertips
Get to know the industry’s suppliers by turning to page 28.
Six
Installation Challenges for 2012
Turn to page 34 for a guide to what’s ahead for technicians in 2012.
Quality
Questions
The National Windshield Repair Association (NWRA) recently announced that a
study it has conducted has shown a drop in repair quality across the United
States. Turn to page 36 to see what the group is doing about this issue.
Columns
Field of Vision letter from the editor Price
Points competitive pricing and stats
AGRReports
breaking news
Around
the World international issues
Insurance
Talk policy briefs
The
Showroom new products
Industry
Insiders people in the news
First
Jobs where it all started
Windshield
and Glass Repair
Quality
Questions focus on repair
Repair
Round-Up nwra reports