Volume 14, Issue
4 July/August 2012


CONTENTS


— Features —

Tools, Camera, Action
Both installers and judges are busy preparing for the Pilkington Clear Advantage Auto Glass Technician Olympics and the Walt Gorman Memorial Windshield Repair Olympics. Find out what’s in store and make plans to attend.

Safety and Profit: Are They Mutually Exclusive?
How do you compete in such a competitive market while still doing the job properly? Get tips on page 22.

On the Side: Repair Companies Add New, Value-Added Services
Winshield repair companies are looking to expand into a new area for added income. Find out what it takes on page 26.

Columns
Customer Service tips for quality service

Cutting Edge new car installations

Independant's Day an iga viewpoint


Departments
Mailbox letters
AGRReports breaking news
Price Points competitive pricing and stats
The Showroom new products
Industry Insiders people in the news
Avocations life beyond the auto glass business

Windshield and Glass Repair
Repair Round-Up NWRA reports
WGRReports repair news

AGRR
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