Volume 14, Issue
6 November/December 2012


CONTENTS


— Features —

A New Business Itch to Scratch?
Auto glass companies who have done windshield scratch repair for decades are finding flat glass scratch removal to be a different world, but a good new source of revenue.

Auto Glass Week in Review
Attendees at Auto Glass Week™ 2012 came to Louisville, Ky., ready to learn; from business tips and association updates to new product launches and the repair and replacement competitions, this jam-packed event held something for everyone.

Traveling on the Road to Recovery
Auto glass experts analyze the previous year based on the economy, miles driven and weather to better predict what to expect in 2013.

Network Values
How do auto glass networks determine where they’ll refer a glass repair or replacement? How do they aim to offer value to their clients? Read on for insight into how your auto glass networks work.

A+ Add Ons
These tools can help you expand your business to repairing dents and dings beyond the windshield.

Columns
Cutting Edge new car installations
Customer Service tips for quality service


Departments
AGRReports breaking news
Price Points competitive pricing and stats
Insurance Talk policy briefs
The Showroom new products
Industry Insiders people in the news


Windshield and Glass Repair
Ask the Doctor helpful hints
WGRReports repair news

AGRR
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