Volume 15, Issue 1 - January/February 2013


CONTENTS


— Features —

The Case of Spontaneously Shattering Sunroofs
With the increasing rate of spontaneous shattering sunroofs on the rise, industry experts are attempting to pinpoint the cause.

A Tale of Adaptation
Since its creation, the timeline of windshields displays the growth and transformation of auto glass manufacturing. Now with the incorporation of technology, windshield installers need to evaluate how their roles must adapt.

Gizmos and Gadgets
Leveraging the latest industry software can strengthen customer interaction as well as improve the daily functions in auto glass shops.

Walking the Walk
The question is which comes first: higher quality through industry standards, or the insurance industry’s support of higher quality repairs?

Columns
Field of Vision from the editor
Cutting Edge new car installations
Customer Service tips for quality service


Departments
AGRReports breaking news
AGSC News the latest in safety
The Showroom new products
Industry Insiders people in the news
Price Points competitive pricing and stats


Windshield and Glass Repair
Walking the Walk feature
WGRReports repair news

AGRR
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