Volume 15, Issue 3 - May/June 2013


CONTENTS


Features

New Products and Services
From new apps to computer programs to new tools, mouldings and more, welcome to AGRR™ magazine’s Fourth Annual Guide to New Products and Services.

Hard Work for a Low Price
Emkay and ARI offer insight into how AGRR shops tie into their fleet-servicing business models. It can be tough for smaller companies to compete on price.

Inspection Impasse
The relationship between the insurance industry and auto glass repair businesses has been contentious for many years. Now more than ever, insurers tend to look to larger providers and preferred networks to service claims and provide auto glass repair services.

Columns
Field of Vision from the editor
Customer Service tips for quality service
Cutting Edge new car installations


Departments
AGRReports breaking news
AGSC News the latest in safety
Insurance Talk policy briefs
Price Points competitive pricing and stats
Off the Line oem news from detroit


Windshield and Glass Repair
Repair Round-up nwra reports
WGRReports repair news

AGRR
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