Volume 15, Issue 5- September/October 2013


CONTENTS


— Features —

Training Keeps Techs in Top Form
In addition to starting technicians out on the right foot, training can help them keep up with the latest advancements and help companies retain the leading edge.

Where Are the Hot Spots?
AGRR™ magazine surveyed AGRR/glassBYTEs.com™ readers regarding everything from what actions they have taken to stay competitive to what they see for the future of the industry.

Veer in the Headlights
Headlight restoration is popular form of diversification. Learn what three auto glass companies are doing to see this help their bottom lines.

Coming to America
NordGlass entered the U.S. market in 2011, but the company’s roots remain firmly in Poland. AGRR™ magazine editors recently made the trip overseas to learn more about the company’s history and its plans for the U.S. market.

Shine at Auto Glass Week
Learn what is on the agenda at this year’s Auto Glass Week to be held September 18-20 at the Tampa Convention Center in Tampa, Fla.

Columns
Field of Vision from the editor
Customer Service tips for quality service
Cutting Edge new car installations


Departments
AGRReports breaking news
Insurance Talk policy briefs
Price Points competitive pricing and stats
Off the Line oem news from detroit
Showroom new products

Windshield and Glass Repair
WGRReports repair news
Repair Round-Up NWRA reports
Off the Line news from detroit

AGRR
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