Volume 16, Issue 3 - May/June 2014


CONTENTS


— Features —

New Product Guide
From computer programs to new tools, mouldings and more, welcome to AGRR™ magazine’s Fifth Annual Guide to New Products and Services.

Making Business Not So Risky
From websites to instant messaging to emailing technician photos and videos, learn what some glass shops owners are doing to enhance customer service through technology.

Fleet Street
Executives representing a larger glass fleet AGRR organization and a smaller, independent glass company offer their unique perspectives on the U.K. market. They talk about carving out market niches in the shadow of Belron.

Are They Claims Adjusters?
The glass shop and the TPA might not agree as to whether a windshield can be repaired, if it is to be replaced, whether OE or replacement parts are used and the price to be paid for the parts and labor. In this feature we explore the TPA/glass shop relationship.

ROLAGS Redux
The newly updated Repair Standard now includes new testing protocols to better evaluate how repaired pieces of laminated glass perform under varying temperature changes

Columns
Field of Vision from the editor

Customer Service tips for quality service

The Cutting Edge new car installations



Departments

AGRReports breaking news

Insurance Talk policy briefs

Road Talk event review

Industry Insiders people in the news

Price Points competitive pricing and stats



Windshield and Glass Repair

Repair Round-Up repair reports

AGRR
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