Volume 16, Issue 3 - May/June 2014
From computer programs to new tools, mouldings and more, welcome to AGRR™ magazine’s Fifth Annual Guide to New Products and Services.
Business Not So Risky
From websites to instant messaging to emailing technician photos and videos, learn what some glass shops owners are doing to enhance customer service through technology.
Executives representing a larger glass fleet AGRR organization and a smaller, independent glass company offer their unique perspectives on the U.K. market. They talk about carving out market niches in the shadow of Belron.
They Claims Adjusters?
The glass shop and the TPA might not agree as to whether a windshield can be repaired, if it is to be replaced, whether OE or replacement parts are used and the price to be paid for the parts and labor. In this feature we explore the TPA/glass shop relationship.
The newly updated Repair Standard now includes new testing protocols to better evaluate how repaired pieces of laminated glass perform under varying temperature changes
Field of Vision from the editor
Customer Service tips for quality service
The Cutting Edge new car installations
AGRReports breaking news
Insurance Talk policy briefs
Road Talk event review
Industry Insiders people in the news
Price Points competitive pricing and stats
Windshield and Glass Repair
Round-Up repair reports