Roll Call

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May/June 2003

Roll Call
AGRSS Ranks Grow to 400

The following shops had registered with the AGRSS standard as of March 25, 2003, and will be considered charter members. To join the shops on the list, complete the registration form on page 36 and send to Rick Church, AGRSS administrator, at 800 Roosevelt Road Building C, Suite 20 Glen Ellyn, IL 60137, fax to 630/790-3095, or register online at www.agrss.com.

A Better Windshield Co., Bossier City, La. (2) • A-1 Auto Glass, Arlington, Texas (2) • A-1 Auto Glass, Fort Worth, Texas • ABC Auto Glass, Royalton, Minn. (2) • Accurate Collision Services, Bonners Ferry, Idaho (2) • Advantage Auto Glass LLC, Glendora, Calif. (2) • AGA Glass Co., Milwaukee, Wis. (2) • All County Auto Glass, Great Neck, N.Y. (2) • All Service Glass, Lima, Ohio (2) • American Wholesale Auto Glass, Wenatchee, Wash. (2) • Apple Auto Glass, Elmira, Ontario (2) • Aspen Auto Glass, Littleton, Colo. (2) • Auto Glass Center, Cedar Rapids, Iowa • Auto Glass Center, St. Joseph, Minn. • Auto Glass Center, O’Fallon, Mo. •Auto Glass Center, Columbus, Neb. • Auto Glass Center, Grand Island, Maine • Auto Glass Center, Lincoln, Neb. • Arnie’s Auto Glass, Niles, Mich. • Arnie’s Auto Glass, Lincoln, Neb. • Arnie’s Auto Glass, Kearney, Neb. • Arnie’s Auto Glass, Rochester, Minn. • Arnie’s Auto Glass, Mankato, Minn. • Arnie’s Auto Glass, Hibbing, Minn. • Arnie’s Auto Glass, Faribault, Minn. • Arnie’s Auto Glass, Walker, Mich. • Arnie’s Auto Glass, Grand Forks, N.D. • Arnie’s Auto Glass, Muskegon, Mich. • Arnie’s Auto Glass, Kalamazoo, Mich. • Arnie’s Auto Glass, Holland, Mich. • Arnie’s Auto Glass, Battle Creek, Mich. • Arnie’s Auto Glass, Menominee, Mich. • Superior Auto Glass Center, Iron Mountain, Mich. • Arnie’s Auto Glass, Wyoming, Mich. • Arnie’s Auto Glass, Ponca City, Okla. • Arnie’s Auto Glass, Schofield, Wis. • Arnie’s Auto Glass, Green Bay, Wis. • Nationwide Auto Glass, Vernal, Utah • Nationwide Auto Glass, Layton, Utah • Nationwide Auto Glass, St. George, Utah • Nationwide Auto Glass, Provo, Utah • Nationwide Auto Glass, Ogden, Utah • Nationwide Auto Glass, Salt Lake City, Utah • Nationwide Auto Glass, Sioux Falls, S.D. • Nationwide Auto Glass, Scottsbluff, Neb. • Nationwide Auto Glass, Tulsa, Okla. • Nationwide Auto Glass, North Platte, Neb. • Nationwide Auto Glass, Enid, Okla. • Midwest Auto Glass, Minot, N.D. • Midwest Auto Glass, Jamestown, N.D. • Midwest Auto Glass, Dickinson, N.D. • Midwest Auto Glass Center, Manhattan, Kan. • Midwest Auto Glass, Fargo, N.D. • Superior Auto Glass, Omaha, Neb. (2) • Superior Auto Glass, Sioux Falls, S.D. • Superior Auto Glass, Champaign, Ill. • Superior Auto Glass, Salina, Kan. • Superior Auto Glass, O’Neil’s Glass Service, Fort Wayne, Ind. (2) • O’Neil’s Glass Service, Hammond, Ind. • O’Neil’s Glass Service, Springfield, Ill. • O’Neil’s Glass Service, Rockford, Ill. • O’Neil’s Glass Service, Peru, Ill. • O’Neil’s Glass Service, Peoria, Ill. • O’Neil’s Glass Service, Moline, Ill. • O’Neil’s Glass Service, Lombard, Ill. • O’Neil’s Glass Service, Burlington, Iowa • O’Neil’s Glass Service, Cresthill, Ill. • Budget Glass, Carter Lake, Iowa • Budget Glass, Bradley, Ill. • Budget Glass, Bloomington, Ill. •Budget Glass, Bentonville, Ark. • Budget Glass, Fort Smith, Ark. • Budget Glass, Fayetteville, Ark. • Nationwide Auto Glass, Tempe, Ariz. • Kenton Auto Glass Center, Gladstone, Mo. • Kenton Auto Glass Center, Mission, Kan. • Kenton Auto Glass Center, Kansas City, Kan. • Kenton Auto Glass Center, Cedar Rapids, Iowa • Kenton Auto Glass Center, Decatur, Ill. • Kenton Auto Glass Center, Iowa City, Iowa • Kenton Auto Glass Center, Wichita, Kan. • Kenton Auto Glass Center, Topeka, Kan. • Kenton Auto Glass Center, Bellevue, Neb. • Kenton Auto Glass Center, Lawrence, Kan. • Kenton Auto Glass Center, Hutchinson, Kan. • Kenton Auto Glass Center, Emporia, Kan. • Kenton Auto Glass Center, Waterloo, Iowa • Kenton Auto Glass Center, Sioux City, Iowa • Kenton Auto Glass Center, Ottumwa, Iowa • Kenton Auto Glass Center, Ames, Iowa • Kenton Auto Glass Center, Marshaltown, Iowa • Superior Auto Glass Center, Dubuque, Iowa • Superior Auto Glass Center, Fort Dodge, Iowa • Superior Auto Glass Center, Des Moines, Iowa (2) • Superior Auto Glass Center, Davenport, Iowa • Superior Auto Glass Center, Council Bluffs, Iowa • Superior Auto Glass Center, Clive, Iowa • Auto Glass Center, Cedar Rapids, Iowa (2) • Auto Glass Center, Cedar Falls, Iowa • Auto Glass Center, Mason City, Iowa • Auto Glass Center, Columbia, Mo. • Auto Glass Masters LLC, Schoolcraft, Mich. (2) • Auto Glass of Indiana Inc., Anderson, Ind. (2) • Auto Glass Specialists Inc., Madison, Wis. (2) • Auto Glass Systems Inc., Quincy, Ill. (2) • Autoglass Express Inc., Belleview, Fla. (2) • Baker Glass, Twin Falls, Idaho (2) • Bargain Auto Glass Inc., Haltomcity, Texas • AAA Discount Auto Glass, San Diego, Calif. • Bargain Auto Glass, Austin, Texas • Advantage Auto Glass, Dallas, Texas • Apollo Auto Glass, Farmers Branch, Texas • Apollo Auto Glass, Brownsville, Texas • Ace Mart Auto Glass, Dallas, Texas • All American Auto Glass, McAllen, Texas • Best Glass Inc., Phoenix, Ariz. (2) • Bushnell’s Auto Glass, Arcata, Calif. (2) • California Glass Association, Placerville, Calif. (2) • Cindy Rowe Auto Glass, Harrisburg, Pa. • Clearview Windshields Inc., Inwood, Iowa (2) • Cracks & Racks, Aspen, Colo. • Cracks & Racks, Carbondale, Colo. • CSS Auto Glass, Tucson, Ariz. (2) • Custom Glass, Braintree, Mass. (3) • Decker Auto Glass, Casper, Wyo. (3) • Duncan Systems Inc., Elkhart, Ind. (2) • Earles Glass, Troy, Ala. (3) • Elite Auto Glass, Commerce City, Colo. • Elite Auto Glass, Aurora, Colo. • Elite Auto Glass, Thornton, Colo. • Elite Auto Glass, Lakewood, Colo. • Elite Auto Glass, Commerce City, Colo. • Elite Auto Glass, Boulder, Colo. • Elite Auto Glass, Arvada, Colo. • Elite Auto Glass, Denver, Colo. • Elite Auto Glass, Commerce City, Colo. • Elite Auto Glass, Highlands Ranch, Colo. • Elite Auto Glass, Fort Collins, Colo. • Elite Auto Glass, Loveland, Colo. • Elite Auto Glass, Longmont, Colo. • Elite Auto Glass, Colorado Springs, Colo. • Elite Auto Glass, Pueblo, Colo. • Elite Auto Glass, Colorado Springs, Colo. • Elite Auto Glass, Cheyenne, Wyo. • Elite Auto Glass, Greely, Colo. • Ever-Ready Glass Inc., Phoenix, Ariz. (3) • Excel Auto Glass Corp., Lake Katrine, N.Y. (2) • Express! Auto Glass, Muscatine, Iowa (2) • Glass By Image, Belgrade, Mont. (2) • Glass Doctor in Ohio, Toledo, Ohio (3) • Glass Doctor in Ohio, Ann Arbor, Mich. • Glass Doctor in Texas, Waco, Texas (4) • Glass Doctor of St. George, St. George, Utah (2) • Glass Technology, Many, La. (2) • Glass-Hopper Inc., Newtonville, Mass. (2) • Glass Doctor of Chicago, Chicago, Ill. (2) • Go-Glass Corp., Salisbury, Md. (2) • Mr. Go-Glass/Ocean Go-Glass, Ocean City, Md. • Mr. Go Glass, Berlin, Md. • Mr. Go Glass, Seaford, Del. • Mr. Go-Glass/Accomac Go-Glass, Accomac, Va. • Mr. Go-Glass Express/Bennett’s, Dover, Del. • Mr. Go-Glass Express/Bennett’s, Lewes, Del. • Mr. Go-Glass/Salisbury Go-Glass, Salisbury, Md. • Guardian Glass Co., Westerville, Ohio • • Guardian Glass Co., Jacksonville, Fla. • Guardian Glass Co., Indianapolis, Ind. • Guardian Glass Co., Saginaw, Mich. • Guardian Glass Co., Lansing, Mich. • Guardian Glass Co., Pittsburgh, Pa. • Guardian Glass Co., Farmington Hills, Mich. • Guardian Glass Co., Bluefield, W.Va. • Guardian Glass Co., Beckley, W.Va. • Guardian Glass Co., Huntington, W.Va. • Guardian Glass Co., S. Charleston, W.Va. • Guardian Glass Co., Clarksburg, W.Va. • Guardian Glass Co., Parkersburg, W.Va. • Guardian Glass Co., Venice, Fla. • Guardian Glass Co., Roanoke, Va. • Guardian Glass Co., Winter Park, Fla. • Guardian Glass Co., Eastpointe, Mich. • Guardian Glass Co., Taylor, Mich. • Guardian Glass Co., Louisville, Ky. • Guardian Glass Co., Richmond, Va. • Guardian Glass Co., Pensacola, Fla. • Guardian Glass Co., Flint, Mich. • Guardian Glass Co., Tampa, Fla. • Guardian Glass Co., Lynchburg, Va. • Guardian Glass Co., Cincinnati, Ohio • Guardian Glass Co., Akron, Ohio • Guardian Glass Co., Euclid, Ohio • Guardian Glass Co., Burton, Mich. • Guardian Glass Co., Middleburg Heights, Ohio • Guardian Glass Co., Columbus, Ohio • Guardian Glass Co., Kettering, Ohio • Guardian Glass Co., Westerville, Ohio • Hamilton Radiator & Glass Inc., Newton, Iowa (3) • Hansen Glass Inc., Parker, Colo. (2) • JC’s Glass, Phoenix (3) • Jeff’s Auto Glass Inc., Brooklyn, Mich. (2) • Jim’s Mobile Glass Inc., Rock Valley, Iowa (2) • Johnson’s Auto Glass & Trim, Plattsburgh, N.Y. (3) • Jolliff Glass Co., Peoria, Ill. (2) • L & L Auto Glass LLC, Grand Junction, Colo. (2) • Legacy Auto Glass International, Spokane, Wash. (2) • Magic Glass Inc., Prescott, Ariz. (2) • MasterGlass Windshield Repair, San Marcos, Calif. (2) • Maverick Glass, Glendale, Ariz. (2) • Maverick Glass, Goodyear, Ariz. • Maverick Glass, Sierra Vista, Ariz. • Maverick Glass, Kingman, Ariz. • Maverick Glass, Flagstaff, Ariz. • Maverick Glass, Sun City West, Ariz. • Maverick Glass, Mesa, Ariz. • Maverick Glass, Prescott, Ariz. • Maverick Glass, Tucson, Ariz. • Maverick Glass, Scottsdale, Ariz. • McKinney’s Auto Glass Inc., Yakima, Wash. (2) • Mobile Auto Glass, Meridian, Idaho (2) • Mobile Auto Glass LLC, Peru, Ind. (2) • Modern Glass, Pawtucket, R.I. (2) • New Image Auto Glass LLC, Chandler, Ariz. • New Image Auto Glass, Scottsdale, Ariz. • New Image Auto Glass, Tempe, Ariz. (3) • New Image Auto Glass, Phoenix, Ariz. (2) • New Image Auto Glass, Glendale, Ariz. (2) • New Image Auto Glass, Gilbert, Ariz. • New Image Auto Glass, Chandler, Ariz. • New Image Auto Glass, Sun City, Ariz. • Northern Glass Co., Eagle River, Wis. (2) • Northwest Windshields Inc., The Dalles, Ore. (3) • Northwest Windshields Inc., Lakeview, Ore. • Northwest Windshields Inc., Hermiston, Ore. • Northwest Windshields Inc., Klamath, Ore. • Northwest Windshields Inc., Linn, Ore. • Northwest Windshields Inc., Jefferson, Ore. • Northwest Windshields Inc., Malheur, Ore. • Northwest Windshields Inc., Lincoln, Ore. • Northwest Windshields Inc., Marion, Ore. • Northwest Windshields Inc., Polk, Ore. • Northwest Windshields Inc., Hood River, Ore. • Northwest Windshields Inc., Washoe, Nev. • Northwest Windshields Inc., Sherman, Ore. • Northwest Windshields Inc., Woodburn, Ore. • Northwest Windshields Inc., Grant, Ore. • Northwest Windshields Inc., Gilliam, Ore. • Northwest Windshields Inc., Redmond, Ore. • Northwest Windshields Inc., Bend, Ore. • Northwest Windshields Inc., Prineville, Ore. • Northwest Windshields Inc., Astoria, Ore. • Northwest Windshields Inc., Cannon Beach, Ore. • Northwest Windshields Inc., Boring, Ore. • Northwest Windshields Inc., Baker City, Ore. • Northwest Windshields Inc., Ontario, Ore. • Northwest Windshields Inc., Clarkston, Wash. • Northwest Windshields Inc., Walla Walla, Wash. • Northwest Windshields Inc., Tillamook, Ore. • Northwest Windshields Inc., Corvallis, Ore. • Northwest Windshields Inc., Clarkston, Wash. • Northwest Windshields Inc., Stevenson, Wash. • Northwest Windshields Inc., Pendleton, Ore. • Northwest Windshields Inc., Moses Lake, Wash. • Northwest Windshields Inc., Kennewick, Wash. • Northwest Windshields Inc., Dayton, Wash. • Northwest Windshields Inc., Wenatchee, Wash. • Northwest Windshields Inc., Leavenworth, Wash. • Northwest Windshields Inc., Kennewick, Wash. • Northwest Windshields Inc., Clarkston, Wash. • Northwest Windshields Inc., Othello, Wash. • Northwest Windshields Inc., LaGrande, Ore. • Northwest Windshields Inc.,
While Salmon, Wash. • Northwest Windshields Inc., Ritzville, Wash. • Northwest Windshields Inc., Milton Freewater, Ore. • Northwest Windshields Inc., Hermiston, Ore. • Northwest Windshields Inc., Enterprise, Ore. • Northwest Windshields Inc., Hermiston, Ore. • Northwest Windshields Inc., Yamhill, Ore. • Northwest Windshields Inc., Sandy, Utah• Northwest Windshields Inc., Park City, Utah • Northwest Windshields Inc., Summit, Utah • Novus Auto Glass, Basalt, Colo. (2) •
Novus Auto Glass Repair/Replacement, Decatur, Ill. • Novus Auto Glass Repair/Replacement, Springfield, Ill. • Novus Auto Glass Repair/Replacement, Decatur,
Ill. • Novus Autoglass, Vail, Colo. (4) • Novus Windshield Repair, Port Orchard, Wash. (2) • Novus Windshield Repair, Silverdale, Wash. • Novus Windshield
Repair, Sequim, Wash. • Novus Windshield Repair, Vashon Island, Wash. • Nu-Vue Inc., Canton, Mich. (2) • Oakes & Parkhurst Glass, Manchester, Maine (2) •
Oakes & Parkhurst Glass, Belfast, Maine • Oakes & Parkhurst Glass, Glenbum, Maine • Oakes & Parkhurst Glass, Farmington, Maine • Oakes & Parkhurst
Glass, Waterville, Maine • Oakes & Parkhurst Glass, Winslow, Maine • Oakes & Parkhurst Glass, Skowhegan, Maine • Oakes & Parkhurst Glass, Manchester,
Maine • Omni Auto Glass, Appleton, Wis. • Omni Auto Glass, Oshkosh, Wis. • Omni Auto Glass, Green Bay, Wis. • Omni Auto Glass, Wautoma, Wis. • On Sight Auto Glass, Redding, Calif. (2) • Pruitt Glass & Paint, Dexter, Mo. (4) • Playa Auto Glass Inc., Culver City, Calif. (2) • Reliable Auto Glass, Tempe, Ariz. (2) • Route 66 Auto
Glass Inc., Haymarket, Va. (2) • S & H Auto Glass Inc., Eureka, Calif. (2) • Salem Glass and Mirror Inc., Salem, Ohio (2) • Sierra Vista Glass, Sierra Vista,
Ariz. (2) • Somerset Glass Inc., Cle Elum, Wash. (2) • Somerset Glass Inc., Redmond, Wash. • Somerset Glass Inc., North Bend, Wash. • South Tacoma Glass, Lakewood, Wash. (2) • Star Windshield Repair Inc., St. James, Minn. (2) • Stockton Autoglass Inc., Stockton, Calif. (3) • Stockton Auto Glass on Pacific, Stockton, Calif. •
Stockton Autoglass of Lodi, Lodi, Calif. • Stockton Autoglass of Tracy, Tracy, Calif. • The Ding Doctor, Port Hadlock, Wash. (2) • The Glass Man, Placerville, Calif. (2) • Traveling Windshield, Bonanza, Ore. (2) • Tri-City Glass Inc., Appleton, Wis. (2) • Tri-City Glass Inc., Green Bay, Wis. • Northland Glass, Clintonville, Wis. • Visions
Auto Glass & Repair, Amarillo, Texas (3) • Windshield Pros, Murrieta, Calif. (2) • Windshield Pros, Palm Desert, Calif. • Windshield Pros, South Lake Tahoe,
Calif. • Windshield Pros, Costa Mesa, Calif. • Windshield Pros, Pasadena, Calif. • Windshield Pros, San Bernardino, Calif. • Windshield Pros, Escondido, Calif.

Safety at Its Origins

AGRSS Founder Signs His Shop Up

Carl Jolliff, owner of Jolliff Glass Co. in Peoria, Ill., has a distinct connection to AGRSS. He’s not just a charter registrant, but many refer to him as the father of the standard itself. Jolliff names a variety of reasons safety has become so important to him over the last 20 years:

     “1. We certainly do not want to have any of our employees or customers injured for any reason;

       2. We wish to keep our workers’ compensation claims and garage-keepers’ liability costs as low as possible;

       3. We want the reputation of our company to remain unquestionable; and

       4. We chose to employ Performance Achievement Group in 1997 to train our entire company in the safe method of auto glass installation. At the conclusion of this training, we realized the need for safety for the entire auto glass industry, and for generations to come, especially since both of my sons Ron and Kevin will carry on in the business,” Jolliff said.
Jolliff has plans for incorporating the AGRSS registration throughout the operations of his business.

“We are attempting to educate the consumer on the value of safe auto glass installation,” he said. “We are introducing AGRSS in all of our printed material that goes to the media. We also wish to have a continuing education program in action for all of our
personnel.”

Jolliff, who is still a member of the AGRSS council and a former Independent Glass Association board president, hopes others will step up as quickly as the original 76 did.
“I most heartily would encourage all auto glass companies (worldwide) to register and begin implementing the AGRSS program in their companies,” Jolliff said.

Document It
Registrants Add Documentation to Their Methodologies
Paper work, paper work—it’s one of the number-one nuisances in most homes and businesses, and it’s no different in an auto glass shop. When asked how business is changing since registering with AGRSS, almost everyone interviewed said they were already doing everything the standard requires before registration, with the exception of all the documentation it requires.

Section 6 of AGRSS reads as follows:

“All adhesive system component lots numbers shall be traceable to each job.”

“All glass parts shall be traceable to the installation by a DOT number and part number.”

Scott Vold, president of Cracks & Racks in Carbondale, Colo., said documentation is the only thing he’s had to change since registering.

“All of the steps listed in actual installation section of the standard were already being done,” Vold said. “The only big change we had to make was recording DOT and lot numbers on our work orders, which was an easy change to our systems.”

Janet Parkhurst, owner/president of Oakes & Parkhurst Glass in Manchester, Maine, agreed.

“We have reviewed all the items to be sure that we are following them. The only thing we were not doing was recording the DOT number. We have made that change,” Parkhurst said.

Keith Atkinson, owner/operator for Glass by Image in Bozeman, Mont., echoed Vold and Parkhurst.

“Our company is recording all of the OEM date on our invoices,” Atkinson said. “We continue to educate our customers in the importance of OEM-approved materials and their proper applications.”

Safety Calls
Safety Pioneer Takes a Stand
Rusty Earles, owner of Earles Glass in Troy, Ala., took an interest in safety in the early 1980s when his children sent him an accidental wake-up call. Since, he has crusaded for the cause of safe auto glass installations and was one of the first to jump on board when AGRSS registration became available.

Earles started out in the auto body business, but had the company’s glass installer teach him the tools of the trade early on in his career. One day, his son was driving home from school in a pick-up truck Earles had bought him when he hit a pine tree, spun around in the road and the windshield popped out of the vehicle. The truck’s three occupants remained safe, but the incident hit Earles hard.

“I’d just installed the windshield myself. I’d heard a lot concerning safety, but it had gone in one ear and out the other,” he said.

As time went on, Earles said he began to hear more about safety and to pay attention to what he heard.

“I got involved in learning the correct procedures for installations. Then one night, about a year later, I was traveling down the road and I went around a curb and saw all kind of lights and it was obvious there was an accident there,” he said. “In the headlights of the rescue vehicle I could see that it was a Ford Aerostar van that had been crushed. My heart was in my throat because my sister drove the same kind of van. I walked up and saw a body covered with a sheet on top of a windshield.”

He continued, “I finally looked and realized it wasn’t my sister, but I still thought of the greatest fear you can imagine—that we had installed the windshield. Luckily, I checked and we hadn’t, but this gave me another wakeup call.”

Earles said after this safety became his top priority, and he is extremely grateful for the standard’s existence.

“Here in Alabama, there are absolutely no requirements placed upon anyone installing windshields—none whatsoever. You can get a pickup, buy some glass, drive up to someone and offer to install their windshield and they can say yes or no and never give any thought to safety,” Earles said. “Things happen more than people are willing to admit; the way the system operates, people don’t realize what is happening.”

To utilize the standard in his business, Earles is linking to the www.agrss.com website on
his own company website, www.earlesglass.com, and plans to add verbiage explaining why safety is so important to him when people first arrive at the site.

“Safe work is my passion. I’m not well-liked by some of my competitors, but it is my passion, and it is my intention to turn things around in Alabama,” he said.

Likewise, as it has been in the past, Earles plans to emphasize safety in all of his marketing efforts.

“All of my advertisements have always focused on safety. I never advertise price; I only stress safetey,” he said.

For those who haven’t registered with AGRSS, Earles hopes they will take the plunge soon too.

“We need to raise the standard and take the job and turn it into a profession, not something people question,” he said.

AGRR