Volume 9, Issue 3 - June/July 2007
Repair Round Up
Becoming a Techie
Walt Gorman’s passing late last year left a hole in the fabric that is the NWRA. Not only did we lose a friend and industry compatriot, but we also lost the association’s technical director. Walt left behind some big shoes to fill, but we think we’ve found the right person to take his place and her name is Gayle Good.
Good is Good
As technical director, she will advise members who may be seeking advice on filling certain kinds of cracks, using certain types of equipment or general repair-related questions.
Gayle got her start in the industry in 1990 and she has worked on a variety of different repair systems since she’s been with Cindy Rowe Auto Glass in Harrisburg, Pa. She’s worked with just about every major supplier, as well as having worked with different bridges and tools even when they were new to the market (she demoed the PPG kit when it first came out, for example).
And Gayle knows who she has to live up to.“I’ve read all of Walt Gorman’s articles,” she said. “Anyone starting in the industry needs a good technical background and it’s good to give anyone starting from the bottom up the information they need without an agenda.”
Call for Help
If no information is available, questions or concerns are forwarded to Gayle, who will research the problem and respond to the NWRA as soon as possible. In some cases Gayle may contact the member directly. Check out the box “Help is on the Way” for a sample of Gayle’s hints and tips.
Help is on the Way
Drilling gets into the glass layers and allows better access into the break. Bull’s-eye-shaped breaks usually do not need to be drilled. However, with star-shaped breaks, drilling will get into the tighter centers of the damage.
What if there is no impact mark?
What if the glass is hot?
What if the drill bit breaks in the pit while drilling?
Paul Syfko is president of Glass Medic America in Westergate, Ohio, and serves as president of the National Windshield Repair Association
(NWRA). Mr. Syfko’s opinions are solely his own and not necessarily those of this magazine.