Volume 9, Issue 5 - October 2007

Contestant Close-Up: 
 Troy Haney, American Auto Glass LLC, Cincinnati

Troy Haney of American Auto Glass LLC in Cincinnati is competing in the Auto Glass Technician Olympics for the second time. Haney took the time out to talk to AGRR magazine about his preparation for this yearís competition and his outlook on the industry. He is a 10-year industry veteran and co-owns his shop with Steve Brissey. They both began their industry careers with a large national auto glass chain (which Haney wished not to name). He and his wife, Jacqueline, have three children, a daughter, Sydni, 7, and two boys, Zander, 2, and Ryder, 7 months.

Q: Have you done anything in particular to prepare for this yearís competition?
A: Nothing special, just reviewing some things that stood out from last year. It was my first.

Q: What would you say is the hardest install youíve completed?
A: I canít say that any one sticks out.

Q: Whatís the most fun installation youíve completed?
A: I havenít found one to be more fun than another. They all have their equal challenges. Itís just all in how you approach the job.

Q: How does your family feel about the competition? Will they attend?
A: My wife will be accompanying me. 

Q: What adhesive will you be using in the competition and why?
A: Weíve used several adhesives, and OETech seems to be outperforming every one weíve used so far, as far as durability and bonding services. I havenít had any warranty issues with using that product. It bonds to glass and mouldings very well.

Q: What do you think are the industryís biggest issues?
A: Certain competitiveness, other companies booking the work, trying to be more customer-service related booking for quantity rather than quality. We try to book based on customer service and quality.

Q: Do you have any industry heroes?
A: I donít have any heroes. A kind of mentor that got me started in auto glass was Thomas Pattersonóhe [now] works for Pilkington North America, flat glass. He was my boss when I started in the industry [at the large un-named auto glass chain].

Q: Do you keep in touch with him?
A: Yes, on a regular basis, and Iím sure Iíll be seeing him out in Vegas.

Q: What made you decide to branch out on your own?
A: We got tired of the propaganda of large business. We try to be more customer-service oriented.

Q: What do you think about the sale of PPGís auto glass business? Do you expect it to affect you or your business?
A: I donít feel that itís going to affect our business or our company as much. It might be to our benefit actually. We probably buy 97 percent of our glass through Pilkington.

Q: What are your hobbies or pastimes?
A: I enjoy playing soccer when I can, Iím involved with some childrenís sports and after-school activities and youth groups and we like to sponsor golf outings.

Q: Are you looking forward to this yearís competition?
A: Yes, I want to go back, and Iím looking forward to returning, and just enjoying the camaraderie that was there last year and hopefully building that up again this year.

FAST FACTS:
Favorite food? Steak filet
Favorite movie? ďWe Were SoldiersĒ
Favorite car? An old 78 CJ5
Favorite sport to watch? Football
Favorite sports team? Dallas Cowboys
One word description of yourself? Thoughtful 


AGRR
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