Volume 9, Issue 5 - October 2007
Volume 9, Issue 5 - October 2007
Industry Insiders NEW HIRES Prior to joining SRP, Ritchie held various sales and customer service positions with Sager Electronics, A&E Products and most recently Sealed Air Corp. Ritchie will be part of the SRP inside sales team that is responsible for the sales and support of the SRP Glass Restoration and SRP Surface Wizard™ Systems as well as SRP/NOVUS Plastic Polishes. Peterson comes to SRP with an extensive customer service and administrative services background, mainly with financial services companies in the greater Twin Cities area. Her most recent position was with the Gibraltar Title Agency in Edina, Minn. Peterson will be part of the SRP sales team that is responsible for the sales and support of SRP Totalseal auto glass adhesives and accessories, SRP Glass Restoration and SRP Surface Wizard™ Systems, as well as SRP/NOVUS Plastic Polishes. Glass Doctor® Announces New Corporate Team Members Frank Levesque is Glass Doctor’s new technical trainer and franchise systems manager based in Austin, Texas. Levesque will focus on delivering flat glass training for commercial and residential glass installation and repair. This is Levesque’s second stint with Glass Doctor, having served as a franchise systems manager from 1999 to 2001. He returns to Glass Doctor from Reid Manufacturing, where he was a national account manager. In addition, from 1988 to 1993, Levesque was safety and training director for Portland Glass®, Glass Doctor’s sister company in The Dwyer Group®. Jay Vahle joins Glass Doctor as a franchise systems manager based in Minneapolis, Minn. Vahle returns to the glass services business after three years as a real estate manager. Prior to that, Vahle was safety manager for Harmon AutoGlass for three years and a Harmon store manager from 1987 through 2001. Vahle started his glass career as a glazier in 1983. Andy Mathis joins Glass Doctor as a franchise development director focusing on the Northeast United States territory. A graduate of Baylor University, Mathis has more than 25 years of experience in the financial services industry. APPOINTMENTS Robinson, who previously served as marketing director, will now assume all marketing responsibilities for domestic and international sales, as well as shared responsibility for new product development. “This expansion of my responsibilities allows me to focus more on the things that greatly interest me—strategic direction of the company, broader branding issues and, most importantly, development of new products that address the unique needs of the auto glass industry,” Robinson says. “I love creating useful things, and my work at Marcy allows that.” CRL Promotes Mark Mitchell to Branch Manager Mitchell began his career at CRL at the company’s Chicago location in 1976. He moved to the company’s corporate headquarters in Los Angeles to work in the customer service department three years later. In 1988, Mitchell was part of the original team that opened the Union City location, and he has served as assistant branch manager there since that time. “Mark brings over 31 years of experience at the company to his new position, and we’re confident he will do an excellent job leading this branch,” says Lloyd Talbert, president of CRL. n BIRTHS Warrick Anthony is the first child for O’Leary and her husband, David, who will celebrate their second wedding anniversary in October. Following her maternity leave, O’Leary will continue to work for Key Communications as a contributing writer. DWM Publisher Gives Birth to Third Child Taffera also serves as vice president of editorial services for DWM’s parent company, Key Communications Inc. in Stafford, Va. She is a former editor of AGRR. The Tafferas have two other daughters, Isabella, 7, and Sophia, 4.
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