Volume 10, Issue 2 - March/April 2008
Repair Round Up
NWRA – We Certify
The National Windshield Repair Association (NWRA) proudly announced the launch of its repair technician certification program in November 2007. At the time of this writing, we are averaging one new certification applicant every day for 2008. I also am proud to relate that our program's applicants are finding the materials and testing to be comprehensive and challenging. We are well on our way toward creating an industry-recognized and highly respected program.
One of the purposes of our program is to advance the importance of windshield repair and to increase the number of repairs done annually. We feel that this program will help accomplish these goals by creating a technical and ethical learning base for our industry that is recognized by consumers and insurance companies alike. Our desire was to create a program that furthers these causes in the most economical and prudent means available. That is why the NWRA certification program incorporates the latest Internet technology and the resources of the industry's suppliers and trainers. In order to earn NWRA certification an applicant must have six monthsexperience, correctly perform a repair before an approved administrator and pass a written exam administered on the Internet. This is the only training program that requires both a written and practical (hands-on) assessment.
The six-month experience prerequisite provides a long enough time period for individuals who live in temperate climate zones to have experience performing repairs through seasonal climate changes. NWRA also believes that passing an exam is not proof enough to determine if a technician can repair a break correctly. Therefore, we have mandated a practical portion of the certification where a technician must actually demonstrate a repair. NWRA will provide numerous occasions for applicants to fulfill this requirement annually. But applicants may also complete the practical portion of their certification by performing a repair for a Practical Assessment Administrator (PAA). PAAs are industry trainers, retailers, suppliers and even company owners and managers who have created training programs for repair. These companies have allowed NWRA to audit their programs to ensure their program and ours do not conflict. A complete list of participating companies can be viewed in the box at right.
Who are the NWRA Practical Assessment
Training materials are available for the program for a mere $29 and the final exam costs only $39 for members. Certification is valid for two years. In order to maintain certification, each person must successfully complete two learning units during the two-year period above and three units each year thereafter. The program is based on the Repair of Laminated Auto Glass Standard (ROLAGS), which NWRA helped to create. Certification shows that those certified understand the steps necessary for a company and its technicians to be in compliance with ROLAGS.
Read more and get started at www.nwrassn.org/certification.php.
Paul Syfko is president of Glass Medic America in Westergate, Ohio, and serves as president of the National Windshield Repair Association (NWRA). Mr. Syfko's opinions are solely his own and not necessarily those of this magazine.