Volume 10, Issue 3 - May/June 2008
NWRA Repair Technician Certification Program Begins
The National Windshield Repair Association (NWRA) has begun to administer its certification program, effective January 1. The program was developed and is administered by the NWRA.
“Our members have been pining for an up-to-date program that allows them to demonstrate that their company and technicians meet industry standards,” says Patrick Smith, NWRA director of operations. “We have fulfilled their request with an affordable online program that indicates to consumers that this technician has knowledge of standards and practices recognized as prudent for repairing auto glass.”
Certification is valid for two years and requires continuing education credits to maintain its official recognition. NWRA members can become certified for a $39. Course materials are available for $29. www.nwraassn.org
The meeting began with a golf tournament at the Quarry Golf Club on Wednesday, and the educational portion of the event began on Thursday, March 6. This included technical windshield repair and replacement training and courses on Internet marketing with an introduction to windshields.com by parent company TCG International’s executive vice president, Garry Skidmore. Dan Molloy of the Molloy Business Development Group also spoke on increasing sales-closing percentages and how to improve customer service.
On Friday, March 9, the company held its awards banquet with the theme “Night Under the Texas Skies.” Among those honored were:
Saturday continued the general session with speaker Joel Timmons of Profitable Glass Solutions, who also authors a glassBYTEs.com™ blog, and marketing analysis expert Andrew Ballard from Marketing Solutions Inc. Following the morning speakers, franchisees participated in breakout sessions ranging on courses from sales development and business finance to creating profitable marketing plans.
The convention ended with a farewell fiesta acknowledging the NOVUS Preferred Vendor Program. Vendor sponsors donated a variety of prizes, which were distributed to the attendees.