Volume 10, Issue 6 - November/December 2008

P r i c e P o i n t s

2008 Nissan Altima
(4-door sedan with green-tinted windshield)

FOR ITS RECURRING PRICE Points department, AGRR surveyed five major cities in the United States for the windshield replacement on a 2008 Nissan Altima (4-door sedan with green-tinted windshield). As usual, the companies were told that insurance will not be involved and the customer wishes to pay for the windshield out of pocket.

AGRR also asked shops to break out parts and labor. When available, this is noted to the right. In some cases, shops were not willing to provide the breakdown—or would only include a portion of it—and this is noted accordingly.

NAGS Adds Part Numbers for Fuel Surcharge and Delivery Fee National Auto Glass Specifications International (NAGS) has added service part numbers for fuel surcharges and delivery fees to its Fall Calculator. The Fall Calculator took effect on September 8.

The two new service part numbers are as follows:
• SFS01600 Fuel Surcharge
• SDL01700 Delivery Fee

“We have received a great deal of input from the market this year that transactions are occurring that include these fees and surcharges, and currently NAGS does not publish any corresponding Service Part Numbers that are appropriate for this purpose,” says Bud Oliver, director of product operations for the Mitchell Glass Unit, of which NAGS is a part. “We don’t take any position on what costs should be associated with the new numbers, but hope that their addition will enable trading partners to more clearly identify these items in their negotiated transactions.”

AGRR magazine recently conducted a survey of shops to determine how many planned to use the fuel surcharge number before the end of this year, and found that the majority—50.3 percent—of shops surveyed planned to utilize this tool. Though 15.0 percent of those surveyed were still undecided, 34.8 percent said they did not intend to employ the new NAGS number in their business.

Survey Shows Few Consumers Request OEM Glass
A recent study conducted by AGRR magazine/glassBYTEs.com™ showed that few customers ask for OEM glass when seeking an auto glass replacement. Nearly 400 shop representatives participated in the survey, in which 51 percent of participants answered that few (10 percent or less) customers request OEM glass.

Twenty-six percent of participants said that some customers ask for OEM glass (more than 10 percent but less than 50 percent), while 17 percent said a majority of customers ask for OEM glass.

Only 6 percent said they have never had a customer request OEM glass.

AGRR
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