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AGRSS Council Details Validation
Process, On-Site Validation Begins
The Auto Glass Replacement Safety Standards (AGRSS) Council Inc. detailed
its new third-party validation process and attempted to de-bunk some common
myths about the program during a webinar held in September. The validation
program officially launched September 1. The first validation visits have
been scheduled and at press time were due to begin in mid-November.
AGRSS marketing chair Joel Timmons led much of the webinar, which was
sponsored by Dow Automotive, and started by offering some details on how
the process will work—starting with notification of shops that will be
Once shops receive notification that they’ll be validated, they’ll also
be asked to submit a deliverables packet—the same packet that has been
submitted during past self-audits—to Orion Registrar Corp., which is administering
the program for the AGRSS Council.
Shops to be validated will be required to have at least one job scheduled
for every technician on-hand—whether they are in-shop or offsite.
“Mobile installations are expected and are certainly acceptable,” Timmons
Throughout the day, Timmons warned that the validator will take notes,
but that this shouldn’t discourage those involved in the process.
“The notes may not be negative—they may be positive,” he said.
Once the validation is complete, the validator will have another meeting
with the shop owner or manager—this time to provide the results of the
validation and to identify any areas of non-compliance.
“You’ll have an opportunity to correct those, or you may appeal,” Timmons
Penny Ouellette, director of program development for Orion, also advised
that the company actually picked those that would be working as validators
specific to the needs of the program.
She also detailed many of the aspects of the Standard the validators will
look at during the validation review and noted that they’ll be asking
questions throughout the process to make sure certain conditions are met.
“For example, for the open expiration date [of an adhesive], we’ll ask
technicians how they can be sure the adhesive hasn’t been opened for longer
than allowed,” Oullette explained.
“This is a banner day
to have your processes confirmed to be compliant.”
Timmons also attempted to debunk several myths that have circulated about
the AGRSS Standard and the third-party validation program. Following are
a few of these:
1. The validators and/or AGRSS want to find fault with your processes.
“Absolutely not,” Timmons said. “This is a banner day to have your processes
confirmed to be compliant. This is a great opportunity for your peace
2. You have no say in the final result. “You are part of the process,”
he explained. “We’re there to work with you—not against you.
3. AGRSS adds time to your installations. “That is mostly entirely false,”
Timmons said. “If a company requires you to shake a primer for six minutes,
that is not an AGRSS requirement—that is a supplier requirement. The one
area where AGRSS may add some times is in the paperwork, but, in the end,
isn’t it worth it?”
“Preparation is Key”
Glass America’s Nik Frye also participated in the webinar and explained
a bit about how his company is preparing for third-party validation.
“Believe me, it’s not going to be luck,” Frye warned. “Preparation is
the key to this entire process. We’re going on two years of preparation
at Glass America.”
First, he suggested using the AGRSS Validation Ready Worksheet, available
“This is a great source to check through to see exactly what you need
to have on-hand for the validators,” Frye said.
He also advised a 19-page document discussing methods of preparing for
validation will soon be available for download on www.agrss.com.
“You’ll learn about Orion and what companies are doing to prepare for
validation,” he said. “There’s a lot of tremendous detail in here, getting
down to the nitty gritty of things.”
Frye suggested shops focus on a few key items, such as:
• Scheduling regular reviews of your company’s training process;
• Making sure all training materials and certifications are up-to-date;
• Verifying that all the deliverables required are up-to-date and are
in your company’s deliverables book.
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