Field of Vision
from the editor
by Penny Stacey
I recently had the pleasure of interviewing an engineer for General Motors
who worked on the development of the Chevrolet Volt, and, more specifically,
the glass that was used within the vehicle. As we were talking, Chevrolet
Volt glass engineer Tom Hagen made the following comment: “I frequently
remove and replace glass in our vehicles just to prove to myself that
our criteria for serviceability is being met.”
This comment struck me and I’m sure it will you, too. We often hear about
particularly difficult installations, some of the new vehicles with small
working areas and tight spaces for reaching the glass, and many of the
other technologies—from heads-up displays to rain sensors—that make auto
glass technicians’ jobs a little harder every day. But personally I found
it refreshing to learn that at least one vehicle manufacturer has an engineer
who cares about what happens when that vehicle hits the road and ends
up with a broken windshield.
Hagen also revealed many of the details of the glass and how it was chosen
and more. I hope you’ll be sure to read this inside look at the Volt on
The industry is changing, as you’ll also see on page
30 in our exclusive interview with Guardian Automotive’s new president,
Mike Morrison. Technology is going to be the keyword in the coming months
and years. Morrison says he’s not only seeing changes in windshields,
but also in sunroofs and more (not to mention the growing numbers of laminated
sidelites being used in the field).
Obviously, as Hagen mentioned, no matter how technology changes, there’s
always going to be glass breakage. So, I’m wondering, how are you handling
these changes? What tips do you have for other readers trying to survive
in not only a tough market—but also a changing one?
“I found it refreshing
to learn that at least one vehicle manufacturer has an engineer who cares
about what happens when that vehicle hits the road and ends up with a
Please e-mail me at firstname.lastname@example.org.
P.S. We’re coming upon two major industry events—the International Auto
Glass Safety Conference October 27-28 in suburban Chicago (see page
38) and the Walt Gorman Memorial Windshield Repair Olympics October
11-12 (see page
40). We look forward to seeing you at both of these.
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