Volume 12, Issue 5 - September/October 2010

Field of Vision
from the editor

 

Serviceability
by Penny Stacey

I recently had the pleasure of interviewing an engineer for General Motors who worked on the development of the Chevrolet Volt, and, more specifically, the glass that was used within the vehicle. As we were talking, Chevrolet Volt glass engineer Tom Hagen made the following comment: “I frequently remove and replace glass in our vehicles just to prove to myself that our criteria for serviceability is being met.”

This comment struck me and I’m sure it will you, too. We often hear about particularly difficult installations, some of the new vehicles with small working areas and tight spaces for reaching the glass, and many of the other technologies—from heads-up displays to rain sensors—that make auto glass technicians’ jobs a little harder every day. But personally I found it refreshing to learn that at least one vehicle manufacturer has an engineer who cares about what happens when that vehicle hits the road and ends up with a broken windshield.

Hagen also revealed many of the details of the glass and how it was chosen and more. I hope you’ll be sure to read this inside look at the Volt on page 28.

The industry is changing, as you’ll also see on page 30 in our exclusive interview with Guardian Automotive’s new president, Mike Morrison. Technology is going to be the keyword in the coming months and years. Morrison says he’s not only seeing changes in windshields, but also in sunroofs and more (not to mention the growing numbers of laminated sidelites being used in the field).

Obviously, as Hagen mentioned, no matter how technology changes, there’s always going to be glass breakage. So, I’m wondering, how are you handling these changes? What tips do you have for other readers trying to survive in not only a tough market—but also a changing one?

“I found it refreshing to learn that at least one vehicle manufacturer has an engineer who cares about what happens when that vehicle hits the road and ends up with a broken windshield.”


Please e-mail me at pstacey@glass.com.

P.S. We’re coming upon two major industry events—the International Auto Glass Safety Conference October 27-28 in suburban Chicago (see page 38) and the Walt Gorman Memorial Windshield Repair Olympics October 11-12 (see page 40). We look forward to seeing you at both of these.


 


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