Allstate to Move Glass Claims to Safelite in January
Allstate Insurance recently announced that it will move its auto glass
claims administration work to Safelite Solutions, effective January 2,
Allstate officials say the decision is the result of a “competitive bid
“On a regular basis Allstate reviews our supplier services to determine
if there’s a better way for us to do business, enhance customer service,
leverage new technology or reduce costs for those services,” says Allstate
spokesperson April Eaton. “As a result of a recent competitive bid process,
Allstate is changing its administrative glass program administrator from
LYNX Services to Safelite Solutions.”
Eaton could not comment on how often the Northbrook, Ill.-based insurer
reviews its third-party administrator agreement.
“As a result of
a recent competitive bid process, Allstate is changing its administrative
glass program administrator from LYNX Services to Safelite Solutions.”
—April Eaton, Allstate
“I don’t actually know long the contract will last,” she says.
Eaton says the Safelite deal includes both handling coverage verifications
and shop assignments for auto glass claims. While some AGRR™ magazine
readers have expressed concerns regarding how they might be affected by
the move, Eaton issued
the following statement (see related story on page
“Even though we will have a supplier change next year, our policy on glass
service providers has not changed,” said Eaton. “Customers may select
the auto glass service provider of their choice.”
Boyd Group Acquires Cars Collision
Boyd Group Income Fund recently acquired Cars Collision Center of Colorado
LLC and Cars Collision Center LLC. The cost of the purchase, which closed
in early July, was approximately $21 million.
“We are very pleased to have completed the acquisition of Cars,” says
Brock Bulbuck, president and chief executive officer of the Boyd Group.
“The acquisition is another major strategic move for us …”
Kryger Glass Re-Opens Distribution Operations in Joplin, Mo., in Temporary
Kryger Glass re-opened its distribution operations in Joplin, Mo., in
early July, less than two months after its Joplin facility was destroyed
by a tornado on May 22. The company had re-located its operations and
employees to Kansas City, Mo., temporarily.
Kryger now is utilizing a temporary facility in Joplin at 510 N. Tyler
“Plans for rebuilding at our previous site are in the process,” says company
president Bill Kryger. “We thank our customers for remaining loyal during
this period of transition.”
Auto Glass Shop Helps Locate Hit-and-Run Suspect
An Arizona auto glass shop recently helped the Tucson Police department
identify a possible suspect in a hit-and-run incident involving a 23-year-old
The police had been searching for the vehicle and driver that allegedly
struck Sam Abate in the Tucson area on Friday, May 20, and within a week
arrested 21-year-old Abigail Allin as a suspect, after receiving a tip,
according to a police statement. Damon Ashcraft, manager of Tucson, Ariz.-based
AAG Auto Glass, says his company replaced Allin’s windshield shortly after
the incident and ultimately contacted the police.
The technician who completed the job (whom Ashcraft says has asked to
remain anonymous) says he quickly suspected there was something unusual
about the job.
“[Allin] backed [the car] out and my installer noticed the damage to the
passenger side of the vehicle,” says Ashcraft. “ … When the damage is
to that extent [we know] it’s something totally different than a rock
hitting the windshield. He asked her what happened and she said a brick
hit the windshield.”
Ashcraft says the installer then advised Allin that there appeared to
be blood on the windshield, and at that point she suggested a bird might
have struck the vehicle.
“He cut the window out and there was a lot of blood in the pinchweld and
so forth and he thought something was wrong with it,” says Ashcraft.
When the technician returned to the shop to discard the old windshield,
he showed the glass and what appeared to be blood to Ashcraft, who says
he remembered hearing about the hit-and-run in local news reports.
“I called 911 and told them ‘I think we’ve got the suspect’s windshield
right here in the shop,’” recalls Ashcraft.
Shortly after, the Tucson Police Department arrested Allin for leaving
the scene of a serious injury collision; causing serious injury with a
vehicle while under a suspended license; and tampering with physical evidence,
according to information from the police department.
This is at least the second time this year that an auto glass shop has
assisted with such an investigation. In early April, a California auto
glass shop assisted the Oceanside Police with locating a vehicle police
believed to have been involved in a fatal hit-and-run incident, after
reading about it on AGRR™ magazine’s daily online news service, glassBYTEs.com™
(see related story in May/June AGRR, page 4).
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