Volume 14, Issue 3 - May/June 2012
Auto glass repair and replacement franchisor Novus held its biennial meeting for franchisees at the Omni Resort in Hilton Head, S.C., in March. The four-day session included three days of intense educational events as well as some socializing and networking opportunities. Attendees at this year’s session also got to celebrate the company’s 40th anniversary and did so in style.
Franchisees first heard from Allan Skidmore and Garry Skidmore, brothers who own the franchisor. Both spoke about the growth of Novus and resources behind it. “Where we are now is still only the beginning,” said Allan Skidmore, pledging to triple the number of franchises in the next few years.
Among those on the agenda was Chris Umble of LYNX Services, who gave a pointed presentation about the state of the industry and where opportunities will be in the future.
Christophe Petit and Brian Walters of Pilkington provided an overview of glass quality and manufacturing issues. They told the audience that glass quality has never been more of an issue than it is today. Sessions about Internet marketing and human resources also were heavily attended.
One of the most popular sessions was given by Tom Reid of Safelite Solutions, who spoke about his company’s use of the Net Promotor Score (NPS) program. The program was developed by a number of Bain Company consultants in the late 2000s and is designed to index customer loyalty to a particular company.
The company also recognized several franchisees with its annual awards.
Dennis and David Moser of Anchorage, Alaska, were named to the Novus Hall of Fame, along with Elaine Parlin of North Turner, Maine.
This year’s Heritage award was given to Robert and Linda Brendel of St. Louis.
The company awarded Rookie of the Year awards in three categories, gold, silver and bronze. The gold award went to Kevin Schaich of Jacksonville, Fla.; silver to Emir Martinez of Ventura, Calif.; and Cynthia and Brian Hansmann of Grand Rapids, Minn., were recognized with the bronze rookie of the year awards.
Alan Paull of Wilmington, N.C., was named the gold franchise of the year; Gregory Nave of Meridian, Miss., received the silver award in this category; and the bronze went to Delbert and Jennifer Unruh of Burley, Idaho. Cheryl and Brian Sonneman of Port Orchard, Wash., were named the top-volume repair franchisees, and also received the Windshields.com award.
Mark Pixley and Vanessa Terrell of Sheridan and Gillette, Wyo., were named the top volume replacement franchisees.
Thomas Richard Leuck of Chippewa Falls, Wis., was honored with the Art Skidmore Community Service Award.
In addition, several franchisees were recognized for their longevity with the franchise. The following received 30-year milestone achievement awards: Arthur Goins Jr. of Teaneck, N.J.; Pixley and Terrell; and Lee Powers of Vidalia, La. James Perkins of Las Vegas and F. Craig Gostnell of Grants Pass, Ore., were honored for 25 years of service with the franchise; Charles J. Payne of St. George, Utah, and Robert and Linda Brendel of St. Louis were honored for 20 years of work with the franchise; and the following were honored for reaching 15 years: Robert Doughy of Colts Neck, N.J., Christopher Lawson of Ft. Collins, Colo., and Gregory and Becky Dirks of Morven, N.C.
Several international awards also were given. Novus New Zealand was named International Master Franchisee of the Year. Wilhelm and Jodi Brandt of Regina, Saskatchewan, Canada, were named Canadian Franchisees of the Year. Sfouh Ariyahd Trading Est. in Riyadh, Saudi Arabia, was named International Rookie of the Year. Among international franchisees, a few were recognized for their longevity: Scott Bennett of Geraldton, Australia, 15 years; K & F Oy in Vantaa, Finland, 25 years; and Hein Scheffer of Johannesburg, South Africa, 30 years.
WINDSHIELD REPAIR SYSTEMS
The company’s Mini Plus system is similar to the Mini, but comes with a 360-degree ProCur UV curing light and a high-impact protective carrying case.
GlasWeld’s Professional windshield repair system also offers the 360-degree
curing light, but also includes a moisture evaporation tool and a professional-grade