Untrained Techs Ruining Business for the Rest
Dear AGRR™, I feel the windshield repair industry is getting a
bad rap. There are too many untrained “techs” doing repairs at car washes
and they are misrepresenting themselves as qualified repair specialists
(see related story in January/February AGRR, page 36-37). If properly
trained, a windshield repair specialist can effectively repair chips and
cracks that are safe and, in some cases, rarely detected after repaired.
I feel it is a safe and inexpensive alternative to replacement where applicable.
We repair and replace windshields, and walk the customer through the decision
process whether to repair or not.
Prescott Glass & Mirror Inc.
Cheap Repair Kits Cause for Bad Repairs
Dear AGRR™, In reference to your request about quality issues,
I’m from northern New Jersey and I do a lot of dealer work and typically
spot four or five bad repairs a month. In my region I wouldn’t have cause
for alarm. The other part to the puzzle is this question: was it a bad
repair by a professional or was it a repair done by the consumer using
a cheap repair kit? I get calls from people that have used such “kits”
and then called me to clean up the mess because they were dissatisfied
with the outcome.
Slingshot Windshield Repair LLC
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