Volume 14, Issue 3 - May/June 2012

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Untrained Techs Ruining Business for the Rest

Dear AGRR™, I feel the windshield repair industry is getting a bad rap. There are too many untrained “techs” doing repairs at car washes and they are misrepresenting themselves as qualified repair specialists (see related story in January/February AGRR, page 36-37). If properly trained, a windshield repair specialist can effectively repair chips and cracks that are safe and, in some cases, rarely detected after repaired. I feel it is a safe and inexpensive alternative to replacement where applicable. We repair and replace windshields, and walk the customer through the decision process whether to repair or not.
Scott Dandos
Prescott Glass & Mirror Inc.
Prescott, Ariz.

Cheap Repair Kits Cause for Bad Repairs
Dear AGRR™, In reference to your request about quality issues, I’m from northern New Jersey and I do a lot of dealer work and typically spot four or five bad repairs a month. In my region I wouldn’t have cause for alarm. The other part to the puzzle is this question: was it a bad repair by a professional or was it a repair done by the consumer using a cheap repair kit? I get calls from people that have used such “kits” and then called me to clean up the mess because they were dissatisfied with the outcome.
Bob Wasser
Slingshot Windshield Repair LLC
Hackensack, N.J.


AGRR
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