Volume 33, Number 3, March 1998

The Business

My Turn . . .???

by Lyle Hill

Every now and then . . . and it’s really all too rare . . . you get your chance. Opportunity doesn’t simply knock on your door, it crashes right through it. And then, it’s your turn. Such was the case when Mr. Maurice Raizes, the well-known and highly respected chief legal eagle of the law firm that bears his name, called and ordered a glass top for the firm’s new conference room table. The results are as follows . . . .

Cust. Order #: Verbal Invoice Date:  1/21/98
Sold To: Coron, Raizes & Regal MTH Job #:  9065-383
  200 So. Lasalle St. Invoice #:  383
  Chicago, IL 60604 TX Salesman:  LH
  ATTN: Maurice Raizes  

Furnish and deliver 1 - 50" x 100" x 1/4" clear float with polished edges and radius corners (per pattern). The above was delivered on January 6, 1998.

Material = $147.56
Labor = 3,390.32 (See attached breakdown)
Taxes   12.91
Amount   $3,550.79

Billing Summary

1) Initial Consultation  (.25 HR.) $   25.00
 2) Situation Review / Planning (6 HRS.) 600.00
3) Primary Report Generation (.25 HR.) 25.00
4) Secondary Report Generation  (.25 HR.) 25.00
5) Product Generation (.5 HRS.) 50.00
6) Product Inspection (2 HRS.) 200.00
7) Product Packaging (.5 HR.) 50.00
8) Scheduling Review Meeting (4 HRS.) 400.00
9) Scheduling Consultation (4 HRS.) 400.00
10) Implementation (9 HRS.) 900.00
11) Transportation Expense (8 Cab Fares / 1 Truck) 190.00
12) Review Meeting (4 HRS.) 400.00
13) Report Preparation (1 HR.) 100.00
14) Copying / Filing (.25 HR.) 25.00
15) Postage   .32
    $3,390.32

Thank you for this opportunity to get even, I mean, be of service to you.

Detailed Explanation of Invoice Items

  1. We took the call.
  2.   I called a meeting of eight of our key people to discuss and review your order. The meeting lasted 45 minutes.
  3. We wrote up a shop fabrication ticket for the glass.
  4. We lost the first shop ticket, so we had to write another one.
  5. We made the top.
  6. The eight key people inspected the finished top.
  7. The top was wrapped.
  8. The eight key people met to decide what the best day for delivery would be. We decided on Thursday.
  9. We called you to see when you wanted the top . . . you wanted it on Tuesday. We reconvened and by a vote of 5–3, we scheduled it for Tuesday.
  10. We sent four glaziers (by cab) to your office to meet our truck to carry in and set up the top.
  11. Naturally, you should pay for the cab expense with our customary overhead fee.
  12.  We got the eight guys back together to discuss how well we thought everything had gone.
  13.  We prepared the actual invoice.
  14.  We made copies of the invoice for our files.
  15.  We mailed the invoice.

Lyle hill is president of MTH Industries, a large contract glazing company in chicago, IL. You may e-mail him at lyle@glass.com.


USG

Copyright 1998 Key Communications, Inc. All rights reserved. No reproduction of any type without expressed written permission.