Volume 35, Number 3, March 2000
leave of absence
Kelso Takes Leave from
Stanley W. Silverman, executive vice president and chief operating officer for PQ Corp. will serve as acting chief executive officer.
Chen is the Queens Business Person
of the Year
It is truly an honor to be recognized by the Queens County Chamber with this distinguished award, said Chen. I have always been proud to be a New York City manufacturer, and I have found the business community and government of Queens to be especially supportive of Crystals efforts to develop and grow its business.
Three New Faces
BEMA Announces New Communications DirectorKimberly Gerlach has joined the Bath Enclosure Manufacturers Association (BEMA) in the newly created position of communications director. Gerlach brings five years of marketing and public relations experience to BEMA. Her primary responsibilities will focus on publication and promotion efforts.
on the move
Harold Kaye Joins Hygrade Metal MouldingHarold Kaye has joined Hygrade Metal Moulding Manufacturing Corporation as senior vice president of business development. Kaye has nearly 30 years experience as the chief executive officer of two leading window fabricators. We expect Harold to lead us into innovative new products and markets and in the development of comprehensive marketing programs that will assure dynamic sales of our components through our customers products, said company chairperson Vince Pagano. He said Kaye will also work with extruders to design new features and products for fabricators.
Solutias Board ReorganizesThe board of directors of St. Louis-based Solutia Inc. has announced changes to its board of directors. John C. Hunter III, the current president and chief executive officer, has been named chairman. Robert G. Potter has stepped down as chairman but will remain a member of the board. Michael E. Miller, Solutias vice chairman, has been elected to the board and will also take on the responsibility of chief operating officer.
Dick Voreis Leaves
A Minute With ...* an industry leader
Franks Glass Services Inc.
Tom Chamberlain is the vice president of Franks Glass Services Inc. located in Lake Bluff, Ill. He went to work for his fathers glass company after high school, and has been in the business for 21 years. In addition, he also serves as an elected trustee in the town of Gurnee, outside of Chicago.Q. What kind of business changes have you experienced since you began in this field?
A. I think consumers have become much more demanding and not willing to pay the price for good services. Also when I first started, it was easy to go out and fix a broken window, now theres too much overhead. Now, more and more windows are made so only the company that made them can fix them.Q. What do you think are the rewards?
A. The nice part about being a small company in the glass industry is that we are able to set our own agendas and create our own niche. In this area, small businesses can compete business-to-business as professionals. We arent competing with the big chains.Q. Is there anything unique about your job?
A. I have the opportunity to do whatever I want, but that doesnt mean I can. I may be able to go out for coffee or breakfast with my wife, but that doesnt mean I can leave all the paper work on my desk and go. In a way we control our own destiny, but it may also be an illusion.Q. What do you like most about your job?
A. My favorite part about my job, is when you have a genuinely, excited customer who tells you how pleased they are. Unfortunately, it happens less and less frequently. We try to see that all our customers are happy, and assume that if nobody complains then they are. And when someone takes the time to write a note or let us know we did a good job, that feels good.Q. How does being an elected official affect your role as vice president of Franks Glass?
A. It doesnt, really. My shop is not in the town I serve in, nor do I do much business in that town. If we did, I wouldnt serve as a trustee there. In many ways, it could affect the amount of work I get.Q. What one thing would you change about this industry if you could?
A. I would see that all glass dealers were licensed and more controlled. There are too many without insurance and not following safety codes.Q. Sum yourself up in three words.
A. Opinionated, dedicated and fair.
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