Volume 40,   Issue 4                             April  2005

GLASS
ASSOCIATION OF NORTH AMERICA

CONTENTS
Shaping the Future of the Glass Industry


A Special GANA Section in Cooperation with USGlass Magazine

An Introduction to GANA
GANA photo within this section are courtesy of Brian Pitman, GANA

History
Founded in 1994, the Glass Association of North America (GANA) was created as the result of the merger between the Flat Glass Marketing Association (FGMA, founded in 1967), Glass Tempering Association (GTA) and the Laminators Safety Glass Association (LSGA, founded in 1981). The three separate associations had a history of cooperation, first working together in 1976 to form Association Services Corporation, a multiple association management company, as a means of providing more efficient and less costly administrative services to their respective associations, as well as other interested associations. They also aggressively pursued the formation of the Glazing Industry Code Committee (GICC) as a means of dealing more effectively with the model building codes. Member concern regarding the number of industry meetings each year and the quality of the programs led the primary glass and metal companies to join together and create Glass Week™, an annual glass industry convention. The merger was the logical next step in the organizational evolution.

The original structure of GANA consisted of three divisions: distribution/installation, laminating and tempering, with each division having equal representation on the association’s board of directors.

In 1997, the distribution/installation division split into two divisions: distribution and building envelope contractors (BEC). The BEC division diversified to focus on the specific needs of building envelope suppliers and erectors. In 2000, the North American Association of Mirror Manufacturers (NAAMM) joined GANA and formed the mirror division. 

Following that merger, the Primary Glass Manufacturers Council (PGMC) followed suit, and became the flat glass manufacturing division in 2002. That same year, the GANA board of directors voted to transform the distribution division into the insulating division in response to requests from member companies. The insulating division serves manufacturers and suppliers of the insulating glass industry. 

Currently, the association serves the needs of the glass and glazing industry with six divisions: 
• Building Envelope Contractors;
• Flat Glass Manufacturing;
• Insulating;
• Laminating;
• Mirror; and 
• Tempering.

Meetings
Meetings are an important resource for GANA members. They provide regular opportunities for members to share information, ideas and experiences with peers, customers and suppliers. GANA conducts numerous industry meetings and educational seminars each year.

Industry executive management and technical leaders gather in the first quarter of the year for the annual Glass Week meeting. Glass Week features committee meetings, industry topic forums, as well as networking and social opportunities. The BEC division hosts the annual Building Envelope Contractors Conference™, the industry’s leading opportunity for suppliers, window and curtainwall erectors to gather and address industry issues each February. Spring brings the annual Glass Fabrication Educational Seminar™ with in-depth training on glass insulating, laminating and tempering fabrication procedures. Also in spring, the Contract Glazing Educational Conference™ takes place with technical presentations and forum discussions for all members of a glass and glazing contract department. The annual GANA Fall Conference provides a second gathering for committee meetings, industry presentations and networking.

Each division has a number of committees that address subjects of specific concern to its members, and these technical committees are responsible for the association’s major publications. GANA publishes a number of technical manuals and informational bulletins, but the Glazing Manual, Sealant Manual, Engineering Standards Manual and the Laminated Glazing Reference Manual are the most referenced and extensively used by industry, government, architects and specification writers. The technical committees make a concerted effort to see that association technical manuals and information reflect the current state of the industry.

GANA staff actively represents the industry in the development of industry codes and standards, and serve as a liaison to other fenestration-related organizations such as the American Architectural Manufacturers Association, GICC, Insulating Glass Manufacturers Alliance, National Glass Association and the Protective Glazing Council.

GANA’s general counsel monitors the activities of Congress and those federal regulatory agencies that impact the association’s members or the industry. In addition to advising the officers, directors and staff, the counsel regularly attends association meetings and monitors its activities and publications to ensure strict compliance with current laws and regulations, particularly anti-trust.

Timely communication is essential in today’s business environment. The association’s website, www.glasswebsite.com, its electronic newsletter, Glass Reflections, special bulletins (issued on an as needed basis), monthly safety bulletins and as-needed human resource reports all serve to keep members informed regarding those technical, people and environmental issues that are a part of the day-to-day operations of a glass business.

In addition, USGlass magazine has served as GANA’s official publication since September 2003. USGlass has the largest circulation of any glass trade magazine and provides the industry with news articles and features on topics that matter in an unbiased manner.

GANA is committed to continuing its efforts to help members develop the management skills needed to remain competitive in a continually changing business environment, while maintaining the flexibility to respond promptly to matters of importance to members and the industry. 

About GANA

The Glass Association of North America provides the organizational structure for addressing the needs of a diverse membership. Comprised of six divisions and an affiliate classification, GANA’s unified response to the challenges from competing building materials and attempts by regulatory agencies to unfairly regulate or restrict glass usage is unmatched. This unified voice is vital to ensuring glass continues to be extensively used in construction, automotive and specialty applications.

GANA’s Mission
To provide a forum for exchanging information and ideas, for reaching consensus and presenting a unified voice on matters affecting the glass industry and for developing the management and technical sophistication that is needed to remain competitive in a constantly changing business environment.

GANA Divisions Building Envelope Contractors
The building envelope contractors division is comprised of glazing contractors with the technical expertise and management skills required to fulfill the more complex and sophisticated glazing products.

Flat Glass Manufacturing
The flat glass manufacturing division is comprised of manufacturers of flat glass and those companies maintaining a float glass plant in North America.

Insulating
The insulating division is comprised of manufacturers that produce insulating glass units and suppliers of materials used in insulating glass units.

Laminating
The laminating division is comprised of companies that fabricate laminated products for safety, security and sound reduction.

Mirror
The mirror division consists of companies that silver flat glass and their suppliers. Some sell predominately through the mass merchants, some distribute through traditional flat glass channels and others are O.E.M. suppliers to other manufacturers.

Tempering
The tempering division is comprised of companies that produce fully tempered and heat-strengthened glass products for the consumer, architectural and automotive markets.

Affiliate Members
The affiliate membership is available to individuals within ancillary professions involving the design, specification, use or testing of architectural and automotive glass products. Affiliate members cannot vote but will receive membership discounts on educational programs and materials. 

The following are eligible to join as affiliate members:
• Architects;
• Consulting Firms;
• Engineers;
• Specifiers; and
• Test Laboratories.

Education and Networking
Develop and refine your management skills through meetings, seminars and a correspondence course while maintaining the contacts and personal relationships that are essential to effective networking with peers, suppliers and consumers. Events and resources available include:
• Glass Week™;
• GANA Fall Conference;
• The BEC Conference™ and Contract Glazing Educational Conference™;
• The Laminating, Tempering and Insulating divisions Glass Fabrication Educational     
   Seminar™;
• The Mirror division’s Fall Meeting; and
• GANA Blueprint Reading & Labor Estimating Course.

Technical Services
GANA maintains technical excellence with a strong technical staff and the industry’s leading technical publications. Referenced by the government, architects, specification writers and the industry, these publications provide solid technical support.
• GANA Glazing Manual;
• GANA Sealant Manual;
• GANA Engineering Standards Manual;
• GANA Laminated Glazing Reference Manual;
• GANA Fabrication, Erection and Glazing Hours Manual; and
• GANA Fully Tempered Heavy Glass Door and Entrance Systems Design Guide.

Communication
Timely communication is essential in today’s fast-paced business environment. GANA’s news publication Glass Reflections, its website www.glasswebsite.com, Glass Information Bulletins, special bulletins (issued on an as-needed basis), monthly safety bulletins and periodic human resource reports all serve to keep members informed. In addition, GANA endorses USGlass magazine as its official publication.

Codes and Standards
Have a direct say in building and energy code issues through GANA’s participation in the Glazing Industry Code Committee. Be a part of developing and revising consensus standards and guidelines that directly affect your products. GANA’s general counsel keeps you up-to-date on the changes in energy and environmental regulations, as well as building code changes and state or federal legislation or regulations that may affect your business.

Staff Support
With meetings, education, technical support, communication, technology and its general counsel, the GANA staff responds to the needs of our members as well as the industry. The result is an ongoing joint effort between the staff and GANA’s members to provide you with the best and widest variety of professional services available. 

GANA Volunteers

GANA Board of Directors
GANA President, Lee Harrison, Walker Glass Company Ltd., Montreal, Queb.
GANA First Vice President, Julie Schimmelpenningh, Solutia Inc., St. Louis, Mo.
GANA Second Vice President, Andrew Gum, Thomas Glass Company Inc., Columbus, Ohio
GANA Treasurer, Brad Austin, Apogee (Viracon), Owatonna, Minn.
GANA Secretary, Michael Ondrus, Atwood Mobile Products Inc. /Spec-Temp Glass, Antwerp, Ohio
BEC Division Chair, Andrew Gum, Thomas Glass Company Inc., Columbus, Ohio
Flat Glass Manufacturing Division Chair, Tom Mewbourne, AFG Industries Inc., Kingsport, Tenn.
Flat Glass Manufacturing Division Vice Chair, Henry Gorry, Guardian Industries Corp., Auburn Hills, Mich.
Insulating Division Chair, Arthur Berkowitz, J.E. Berkowitz L.P., Westville, N.J.
Laminating Division Chair, Rick Wright, Oldcastle Glass, Delran, N.J.
Mirror Division Chair, Drew Mayberry, Lenoir Mirror Company, Lenoir, N.C.
Tempering Division Chair, Ren Bartoe, Vesuvius McDanel, Beaver Falls, Pa.
Immediate Past President, Dennis Csehi, Atwood Mobile Products Inc./ Spec-Temp Glass, Antwerp, Ohio

BEC Division 
Contract Qualifications Task Group: William Keen, TEPCO Contract Glazing Inc., Dallas, Chair
Project Managers Reference Manual Task Group, Phil DeSautell, Walters & Wolf Glass Company, Fremont, Calif., Chair
Shop Drawings Task Group, Kirk Osgood, Curtain Wall Design & Consulting Inc., Dallas, Chair
Technical Committee, Charles Clift, Curtain Wall Design and Consulting Inc., Dallas, Chair 

Flat Glass Manufacturing Division
Educational Committee, Steve Farrar, Guardian Industries Corp., Auburn Hills, Mich., Chair
Website Committee, Stephen Weidner, Pilkington North America Inc., Toledo, Ohio, Chair

Insulating Division
Education, Bill O’Brien, Dow Corning Corporation, Midland, Mich., Chair
Marketing Committee, Tracy Rogers, Edgetech IG, Cambridge, Ohio, Chair
Technical Committee, Tim Moore, PDC Glass & Metal Services, Pittsburgh, Chair

Laminating Division
Ball Drop Test Method Task Group, Julie Schimmelpenningh, Solutia Inc., St. Louis, Mo., Chair 
Education, Dan Laporte, Solutia Inc., St. Louis, Mo., Chair
Laminated Glazing Reference Manual Task Group, Julie Schimmelpenningh, Solutia Inc., St. Louis, Mo., Chair
Marketing Committee, Jeff Granato, DuPont, Wilmington, Del., Chair
Product Labeling Task Group, Peter Anderson, Apogee (Viracon), Owatonna, Minn., Chair
Technical Committee, Dan Laporte, Solutia Inc., St. Louis, Mo., Chair

Mirror Division
Canadian Standards Committee, Lee Harrison, Walker Glass Company Ltd., Montreal, Quebec, Chair
Promotions Committee, Randy Brooks, Gardner Glass Company, North Wilkesboro, N.C., Chair

Tempering Division
Education, Cliff Monroe, Arch Aluminum & Glass Company Inc., Tamarac, Fla., Chair
Engineering Standards Manual Task Group, Tom Noe, Glasstech Inc., Perrysburg, Ohio, Chair
Marketing Committee, Kris Vockler, ICD High Performance Coatings, Vancouver, Wash., Chair
Optical Distortion Subcommittee, Ren Bartoe, Vesuvius McDanel, Beaver Falls, Pa., Chair
Standards and Engineering Committee, Chuck Wencl, Apogee (Viracon), Owatonna, Minn., Chair
Vehicular Subcommittee, Henry Gorry, Guardian Industries Corp., Auburn Hills, Mich., Chair 

GANA Technical Committees

Each GANA division is encouraged to address technical issues relating to their specific areas of expertise through the formation of technical committees and related subcommittees and task groups. Division member companies are encouraged to designate a technical representative for participation in the technical committee. 

Building Envelope Contractors Division
BEC Division Technical Committee
This committee oversees the work of the division subcommittee and task groups and serves as a reporting committee to update members on industry activities outside of GANA.  Current task group efforts are as follows:
Project Managers Reference Manual Task - This task group is in the final stages of developing a reference manual for project management in the commercial fenestration (curtainwall, window wall and sloped glazing systems) industry. 
Shop Drawing Task Group - This task group is developing Glass Informational Bulletins, Key Elements of Fenestration System Shop Drawings and The Top 10 Items Commonly Missing from Fenestration System Shop Drawings.
Contract Qualifications Task Group - This task group is working to create a document that will focus on contract qualifications for industry documents.

The BEC division technical committee meets at the annual BEC Conference and for work sessions as directed by subcommittee or task group leaders. 

Insulating Division
Insulating Division Technical Committee - The insulating division technical committee serves at the direction of the insulating division and is responsible for the identification, development and implementation of technical projects relating to commercial insulating glass units. Current activities include the development of a Glass Informational Bulletin on how to describe architectural glass constructions properly, investigation toward the development of industry standards for sightlines in and inspection criteria for commercial insulating glass units. 
Educational Subcommittee – This subcommittee provides program planning for the insulating sessions during the annual GANA Glass Fabrication Educational Seminars. The educational seminars provide detailed training for production management, supervision and line operation personnel for glass fabricators across North America.

The insulating division technical committee and related subcommittees and task groups meet at the annual Glass Week and GANA Fall Conference. The committee, subcommittee and task group leaders may convene additional work sessions as needed. 

Laminating Division
Laminating Division Technical Committee - This technical committee has a long history dating back to the original Laminated Safety Glass Association (LSGA). The committee has provided numerous technical resources to the fenestration industry including the recently published GANA Laminated Glazing Reference Manual, a 56-page reference manual detailing technical applications for laminated glazing construction and an extensive security glazing test program. The committee also serves as a primary source for the development and maintenance of industry standards and specifications related to laminated glazing material fabrication, testing and application. Current subcommittee and task group efforts are as follows:
Educational Subcommittee - This subcommittee provides program planning for the laminating sessions during the annual GANA Glass Fabrication Educational Seminars. The educational seminars provide detailed training for production management, supervision and line operation personnel for glass fabricators across North America.
Ball Drop Test Method Task Group – This task group is developing an in-plant test method to evaluate the impact performance of laminated flat glass.
Laminated Glazing Reference Manual Task Group – This task group works continuously to develop and compile materials for updating the reference manual. 
Product Labeling Task Group – This task group is developing a Glass Informational Bulletin that will address product marking/labeling requirements for architectural glass. 

The laminating division technical committee and related subcommittees and task groups meet at the annual Glass Week and GANA Fall Conference. The committee chairperson may convene additional work sessions as needed.

Mirror Division
Mirror Division Technical Committee - This committee is working to address issues relating to mirror fabrication, handling and the use of flat glass mirrors. The committee has re-published Mirrors: Handle with Extreme Care, an original publication of the former North American Association of Mirror Manufacturers, and a Mirror Informational Bulletin titled Proper Procedures for Cleaning Flat Glass Mirrors. In addition, the committee played a major role in the development of the ASTM International document C 1503-01 Standard Specification for Silvered Flat Glass Mirror, and contributes technical materials for the division’s www.mirrorlink.org website.

Tempering Division 
Standards and Engineering Committee - This committee dates back to the original Glass Tempering Association, and has a long history of providing technical reference materials relating to the design, fabrication and use of heat-treated glass products for architectural construction, decorative, appliance, furniture and transportation applications. The committee also serves as a primary source for the development and maintenance of industry standards and specifications related to heat-treated glass fabrication, testing and application. Current subcommittee and task group efforts are as follows:
Construction Subcommittee - This subcommittee has developed Glass Information Bulletins addressing the characteristics of heat-treated glass surfaces, proper procedures for cleaning architectural glass and construction site protection. 
Educational Subcommittee - This subcommittee provides program planning for the tempering sessions during the annual GANA Glass Fabrication Educational Seminars. The educational seminars provide detailed training for production management, supervision and line operation personnel for glass fabricators across North America.
Optical Distortion Subcommittee - This subcommittee recently redefined its scope to focus on the development of test methods to measure observed deviation from flatness of heat-treated architectural glass products.
Engineering Standards Manual Task Group - This task group is working to compile and develop materials to update the tempering division’s primary technical reference manual.
The tempering division standards and engineering committee and related subcommittees and task groups meet at the annual Glass Week and GANA Fall Conference. The subcommittee and task group chairs often convene individual work sessions.
Individuals interested in participating in GANA technical committees or in suggesting technical projects for the divisions should contact the association headquarters at 785/271-0208. 

GANA Meetings and Events

Glass Week™
Glass Week is an annual meeting for all six divisions of GANA. Dating back to 1987, the meeting provides a wide range of technical and general information during individual committee meetings and general sessions. Glass Week attracts industry leaders, suppliers and peers from across North America. Glass Week 2006 will be held January 28-February 2, 2006, at the Marriott Laguna Cliffs Resort in Dana Point, California.

Building Envelope Contractors Conference™
The annual Building Envelope Contractors (BEC) Conference addresses a number of issues affecting the building envelope industry. Attendees discuss industry trends and challenges with peers, suppliers and customers. Conference sessions feature technical, business, legal and industry panel discussions. The 2006 BEC Conference will be held February 26-28, 2006, at the Monte Carlo Resort and Casino in Las Vegas.

Contract Glazing Educational Conference™
In addition to their annual BEC Conference, the BEC division hosts a Contract Glazing Educational Conference, which provides project managers, estimators and contract department personnel forums for educational development and interaction with their peers.

The conference features a tour and two vigorous days of educational programming and discussions led by industry leaders and outside experts. The 2005 Contract Glazing Educational Conference was held April 14-16, 2005, at the Monte Carlo Resort and Casino in Las Vegas. The 2006 Conference date will be announced during the summer of 2005.
Glass Fabrication™

Glass Fabrication is an annual series of insulating, laminating and tempering educational seminars, co-sponsored by the insulating, laminating and tempering divisions of GANA. This two-day seminar features general glass industry topics for morning sessions and detailed insulating/laminating/ tempering topic breakout sessions each afternoon. Glass Fabrication 2005 was held April 11-13, 2005, at the Monte Carlo Resort and Casino in Las Vegas. The 2006 seminar date will be announced during the summer of 2005.

GANA Fall Conference
The annual GANA Fall Conference provides the opportunity for members to participate in committee meetings, general technical sessions and human resources presentations. This meeting is scheduled for September 24-26, 2005, at the Marriott Dallas/Addison Quorum by the Galleria in Dallas. 

PROFILE
Mirror Division

Sunshine Mirror, Fort Pierce, Fla.
Fifteen-year-old Sunshine Mirror has been a GANA member for most of its operational history. Founded in 1989, the company was originally a member of the North American Association of Mirror Manufacturers and when that association blended in with GANA, Sunshine went with it. 

“Our sister company, Westshore Company, has been involved with GANA for many years, so in a way we’ve been involved with GANA as well,” said Ron Brock, president of Sunshine Mirror.

A stop-sheet manufacturer and fabricator of mirrors for the architectural industry—they do no furniture work—Sunshine Mirror uses a custom-built mirror line to turn raw float glass into mirrors and through the whole process of manufacturing they have found that working with and through GANA has helped the business.

“Association with GANA has helped us tremendously because as a small, start-up company [the involvement] helped us with environmental concerns and codes,” Brock said.

“We’d have to have [personnel] on staff [to handle it] if we weren’t a member of the organization.”

Brock feels GANA saves his company thousands in personnel and consulting resources they’d need without it.

Sunshine plant manager Doyle Dyers serves on the technical committee, which also keeps the company active in the association. Yet, it is the environmental aspect of the membership that Brock says has been a particular benefit and one he says he would have others keep in mind if they haven’t joined.

“With all the environmental laws changing around the country and fast moving VOCs and things of that nature, through the association you can stay ahead of that information. I would encourage others to be a member of [GANA] because, that standpoint alone is important,” Brock said.

Insulating Division

Atwood Mobile Products/Spec-Temp Glass, Antwerp, Ohio
Atwood Mobile Products/Spec-Temp Glass is located in Antwerp, Ohio, in the Northwest part of the state. Spec-Temp was founded in 1977, and is a division of Creation Group Inc.

Creation Group Inc., in turn, is part of Atwood Mobile Products, a Dura Automotive company. The company performs a range of fabrication operations including insulating, bent and curved tempering, as well as flat, silk screening, decorative glass and drilling and edgeworking. In addition to its insulating division involvement, the company is also a member of the tempering division. It bends and flat tempers glass for all types of applications, focusing primarily on the transportation, furniture and specialty/commercial markets.

Atwood/Spec-Temp has been a member of GANA since 1994. Dennis Csehi, president, served as the GANA president in 2004. Michael Ondrus, sales and marketing manager and the company’s GANA representative, says its involvement and work within the association has had a positive effect on its business. 

“GANA is extremely important to our business because it provides a platform for the exchange of information,” explained Ondrus. “This enables us to be more informed and more competitive as a result,” he added.

According to Ondrus, Atwood/Spec-Temp has been a long-time supporter of the association because it also benefits the industry. 

“GANA provides one central body for the exchange of information and ideas, consensus building and potential response to issues impacting the industry today,” Ondrus said.

Tempering Division

Craftsman Fabricated Glass Ltd., Houston
Craftsman Fabricated Glass has been a member of GANA for almost a decade. The Houston-based company’s participation in GANA began in the mid-1990s when the tempering glass division (then the GTA) was writing the guideline booklet for tempered glass doors.

“That product line was such that there wasn’t much by way of guidelines, so it was very important to us to get involved and help write guidelines that would help put some consistency into the industry,” said Ron Biberdorf, sales and marketing manager at Craftsman Fabricated Glass.

Craftsman Fabricated Glass is also involved in other aspects of GANA. Bob Larson, one of the company’s vice presidents, is chair of the insulating committee.

“We’ve learned a whole lot of valuable information, keeping up with the industry trends along with the new technologies and products that are coming out from our end of the industry. We’ve used GANA so much, getting information from the experts in the industry, who are all members, that it’s about time to try to contribute time and effort back into the organization,” Larson said.

He also sees working with the association as the responsible thing to do, for the company as a whole and for working relationships with customers.

“I think if you want to be a responsible member of the fabricating community and make sure your customers, through you, are kept on the leading edge of information, what’s hap

BEC Division

Haley-Greer, Dallas
Haley-Greer, headquartered in Dallas, is one of the nation’s largest glazing contractors. The company takes on a variety of jobs, primarily focusing on large, high-end curtainwall construction projects. One of its largest projects, the Enron tower in Houston, has been recognized by many people, both in the glass industry and otherwise, as monumental structure.

Haley-Greer has been an active member of GANA since 1997, the year the building envelope contractors (BEC) division was formed. In fact, its company owner and chief executive officer, Don Haley, was active in the formation of the organization. 

“Leo Karas [of Boston’s Karas & Karas] joined this operation when no one else was involved in it … and I told him I’d help,” said Haley. Haley has also served as on the GANA board of directors on behalf of the BEC division.

Today the BEC division is GANA’s largest, with 110 member companies. Having been involved with the division since its inception, Haley says he is proud of the accomplishments the group has seen.

“[GANA] has worked hard to get the right program and make it more than just filling a spot [and] a meeting,” he said “We’re trying [to develop] a topic that’s current and that we need.”

Laminating Division

Oldcastle Glass, Plano, Texas
Though Oldcastle Glass itself has only been a GANA member since 2002, the company actually has ties to the association that date back more than 40 years. That involvement comes from the original companies acquired to form Oldcastle Glass, which were also GANA members, as well as members of the former Glass Tempering Association, which is also now part of GANA.

Oldcastle Glass, with headquarters in Plano, Texas, has more than 40 manufacturing locations. In addition to its involvement with GANA’s laminating division, it is also an active participant in the tempering, insulating and building envelope contractors divisions.

According to John Bush, Oldcastle’s director of laminated glass products and developments, the opportunity to be a part of standards development is an important aspect of GANA involvement.

“The laminating division is actively involved in writing documents, reviewing standard development and promoting the use of laminated glass in general,” said Bush.

“Many of the ASTM standards and other documents that we use everyday have originated in GANA,” Bush said. “It is only correct that Oldcastle Glass take an active role in this association. It is important that our voice is heard and that the correct decisions are made for us, the industry and the end-user.”

Bush said that for Oldcastle one of the biggest benefits of involvement with GANA is the industry awareness it provides. 

“Non-members loose this opportunity to receive advance notice of upcoming changes in the industry,” he said. “It’s crucial to know such things well in advance.”

Flat Glass Manufacturers

AFG Glass, Kingsport, Tenn.
AFG Glass, located in Kingsport, Tenn., is a supplier to the North American glass market. Not only is the company a float glass manufacturer, but it also is a fabricator and distributor, with nine glass production operations, 35 fabrication/distribution centers, four sputter coating lines, five insulating plants and a laminating facility. AFG Glass is owned by Japan’s Asahi Glass and has more than 4,800 employees in North America.

AFG has been a member of GANA since 1994. In addition to its involvement in the flat glass manufacturing division (FGMD), it is also a member of the building envelope contractors, insulating, laminating and tempering divisions. 

“A strong industry association, such as GANA, benefits the entire industry, which in turn benefits AFG,” stated Tom Mewbourne, AFG’s director, technical services, and the company’s GANA representative. “AFG has always supported GANA over the years because we believe in the progress and work the association has undertaken,” he added.

AFG has been a member of the FGMD since its inception almost three years ago. Since that time the division has developed an AIA-accredited continuing education program that serves as an informative introduction to architectural glass. The division has also revamped and published the Specifier’s Guide to Architectural Glass, which was first published by the Primary Glass Manufacturers Council.

The division is continuing to develop additional materials and resources focusing on the opportunities for the use of architectural flat glass. 

BEC Conference

Building Envelope Contractors Conference, 
February 20-22, 2005
GANA holds a number of meetings annually. 
This section offers an example of what you’d find during the BEC conference.

    by Ellen Girard Chilcoat

Late February can mean different things to different people. Depending on your geographic location, it could mean spring weather is just a few weeks away. If you’re a basketball fan, it means the excitement of “March Madness” is drawing nigh. Some contract glaziers find late February as their own form of spring training—an opportunity for education and networking that helps them stay competitive. They found this training session in Las Vegas during the Glass Association of North America’s Building Envelope Contractors (BEC) conference. The annual meeting, which was attended by more than 300, took place at the Monte Carlo Hotel and Casino February 20-22.

Now in its eighth year, the conference has grown continuously, and for many contract glaziers it is the conference that provides them with the education and information they need to stay competitive in their respective markets.

“I look at the attendees of the BEC conferences as the more serious players in our industry,” said Bruce Costner of East Coast Glass Systems Inc. “By that I mean companies that want to stay on the leading edge of the latest technology affecting our industry. When you are talking about blast mitigation, fire-rated glass and structural glazing systems, just to mention a few, these products seem to change continually. You have to stay on top of these products if you want to be successful on the installation end.”

Behind the Scenes 
The BEC division is GANA’s largest division. Among its activities is a planned revision to the Project Manager’s Reference Manual. The task group working on the revision, chaired by Phil De Sautell of Walters and Wolf, plans to publish the new manual this year.

“We’ve completed the initial draft, we’ve gone through two rounds of editing and hope to complete the review of the edited chapters during this conference,” said De Sautell. “We expect the manual to be published and available this spring.”

The BEC division is also working on glass informational bulletins. The bulletins will cover topics including the key elements of shop drawings and contract qualifications.

Just as it was in most every other association meeting earlier this year, the National Fenestration Rating Council’s (NFRC) move toward a non-residential products certification was a major topic of discussion. GANA technical director Greg Carney provided an update on the NFRC non-residential task group’s activities, and talked about how the program will affect the contract glazing industry. The NFRC’s push is to create a component-based rating system that considers all components of an insulating glass unit—the glass, spacer system and frame—for non-residential glazing.

“The commercial fenestration manufacturer and glazing contractor have viewed the NFRC from a distance, as the organization’s focus was originally one on the residential window industry,” said Carney. “NFRC has now turned its effort to the commercial industry and we must have the opportunity to voice our concerns about the direction of their efforts.”

Carney said glaziers need to get involved in this because, in all likelihood, it will be they who end up being the responsible party. The responsible party is the entity responsible for the documentation and procedural requirements under the NFRC simulation, testing and labeling of the window and/or wall system. In this role, they will also be incurring the added costs to participate in the program.

“We need to get involved in this,” said Andy Gum, BEC division chair. “It seems the attitude has been [by glaziers] that it is someone else’s job to take care of these issues, but we need to be involved,” he emphasized.

Right now the NFRC non-residential task group has more than 50 members. Of those, a large percentage is representing testing labs, simulators and others not directly involved in the commercial fenestration industry.

Business Lessons
George Hedley of Hardhat Presentations was the keynote speaker for this year’s conference. He provided a lesson on how to find and keep loyal customers.

“You want to convert repeat, satisfied customers into loyal customers,” he emphasized. 
How do you do this? Hedley said you have to come up with an innovative solution.

“Quality doesn’t matter because it’s expected; it’s expected that you do it right. Service doesn’t matter because it’s expected,” he said. “Be different. Do something different. You can’t be everything to everyone, so you have to decide what you’re going to be.” Ways to differentiate your company from others include offering lots of choices, convenience, being fast and friendly.

Bill Koffel of Koffel Associates Inc. next provided an update on fire-rated glass and glazing. He began by explaining the differences in fire protection and fire resistance.

“Fire protection is the ability of the assembly to remain in the opening when exposed to a standard temperature time curve, including the hose stream,” he said. “In other words, the glass stays where it is supposed to stay. Fire resistance is the ability to contain the fire when exposed to a standard temperature time curve. This includes transmission of heat, of hot gases sufficient to ignite cotton waste and load carrying ability.”

Koffel also talked about label requirements. “Based on current codes, the label must show the manufacturer, test standard and rating,” Koffel said. He added that because of the numerous new products in the marketplace the International Code Council and the National Fire Protection Association (NFPA) have accepted a new label requirement.

“The rating is specifically stated in minutes and it also notes the application in which it is tested (door, opening, wall, etc.),” he said.

In addition, Koffel provided an update on wired glass usage. Per the 2003 International Building Code (IBC) and NFPA 3000, wired glass can not be used in hazardous locations in educational and athletic facilities. The 2006 IBC will eliminate the use of the ANSI Z 97.1 exemption for all occupancies.

Panel Discussions
A panel of industry consultants, including the well-known Gordon Smith of Gordon H. Smith Corp., took part in a discussion of the role of the consultant in glazing jobs. Other panelists were Charles Clift, Curtain Wall Design & Consulting Inc. (CDC); Glenn Heitmann, Heitmann and Associates Inc.; and Jon Weir, JA Weir Associates.

“How can glaziers build better relationships with your firms?” one audience member asked.
“We find it easy to build relationships because we have client relationships and we play on that strength,” said Clift. “The bottom line is we’re looking for a successful design and installation. The consultant can help subcontractors by bringing a broader base of experience … we have to strive to stay up-to-date on a global level.”

“We go to school everyday and you’re our teachers,” said Smith. “It’s a team effort. You should not be afraid when you have a problem to tell us. Together we serve the architect.” 
Mock-up testing was another point of discussion.

“If we believe the project should have a mock-up and the owner doesn’t buy into it, we walk away,” said Smith. “And you have the same right. Sometimes the best job you ever have is the job you don’t get.”

Safe and Sound
Building codes are changing continuously and the requirements for protective glazing are increasing. To address this need, several presenters provided information on protective glazing.

Thomas Kopec from DuPont Glass Laminating Solutions lead a discussion on hurricane-resistant impact building codes.

“Building codes respond to hurricane threats,” he said. Kopec said that by 2006 all 13 of the coastal states on the Eastern seaboard will have adopted some version of the hurricane codes.

Fred Bendana of Solutia Inc. covered protective glazing products and Lyle Schrock of CDC discussed protective glazing uses. According to Schrock, there is some confusion in the industry over blast designs. The fact that there are no industry standards and unclear specifications is the cause.

“The solution is education,” he said. “We’ve got to get everyone to work together … If we’re not careful we’ll be responding and acting about blast design rather than doing something ourselves.” 

Peter Koukos of HKL Cladding Systems gave a presentation titled “Cost Control Analysis.” He talked about the roles of the different parties involved in the job, including the salesperson, the project manager and overall management. 

Linda Talley of Linda Talley & Associates of Houston provided a vibrant, energetic presentation that covered how to work with and sell to different generations, with a strong focus on Generation X (1965-1981) and Generation Y (1977-1997) (see sidebar page 65 for more on X-ers and Y-ers).

Ahead in the Game
When it comes to outlasting the competition, staying on top of changes and developments is imperative. Presenters on the final day covered some issues of which contract glaziers need to be aware.

One big trend of late is green building design. Jeff Roberts, AIA, LEED AP with Lucchesi, Galati Architects Inc. gave a presentation on LEED certification. 

He began by explaining that green building design is a sustainable design. It involves reducing the impact of natural resources consumption and is beneficial for the economy, the environment, a person’s health and safety.

The topic of reverse auctions has been one of heated discussion (see the September 2004 USGlass, page 42 for related article). A reverse auction is a process in which pre-qualified subcontractors are invited to bid down the price electronically. In other words, instead of bidding higher, bids go lower. Steve Barber of Arcadia Products Inc., Andy Gum of Thomas Glass Co. and Bill Sullivan of Heartland Glass Co. participated in a reverse auction panel discussion. Sullivan showed screen shots of a recent reverse auction in which his company took part.

“You can’t raise your price,” Sullivan said. “It can only go down.” He stressed the importance of knowing your bottom-line and not dropping below it. Audience members cringed when they learned the job Sullivan discussed, which was for a major retail store (it included items such as storefront and entrances), was awarded to the low bid of $114,000.

The final presentation was from Joe Canterbury Jr. of Canterbury, Stuber, Elder, Gooch and Surratt. He talked about legal “pitfalls” with which glazing contractors are often faced. Some areas to be aware of include contingent payment clauses, indemnity clauses, contractual waiver of mechanic’s liens and change orders, just to name a few.

Next year the BEC conference will again take place in Las Vegas at the Monte Carlo, February 26-28. 

From A to Z: Working with Gen X and Gen Y
When it comes to age, today’s workforce is diverse. According to Linda Talley, a public speaker on customer service, culture change, team relationships and communication, Generation X (those born between the years1965-1981) brought the world into the age of creativity, bringing together both technology and emotions. 

“They’re bohemians and want to continue with their free-thinking, generous spending ways,” she said.

Generation Y (those born between the years 1977-1997), however, is very different.

“They want the stability, the financial security of the Boomers and are moving in that direction.”

So, when it comes to working with different generations, what do you need to know about the Generations X and Y that are establishing themselves in the workplace?

Take a look at these comparisons from Talley:
• Generation X wants to make a difference; Generation Y wants to make money;
Generation X wants continuous learning and growth opportunities; Generation Y wants to be on the fast track;
• Generation X won’t defer living until retirement; Generation Y wants more balance, but is willing to delay the rewards;
• Generation X are socialized as entrepreneurs; Generation Y sees what Generation X is going through and wants the corporate cover.
Talley’s advice for working with those different from you? Learn from them. “Our greatest teachers are the people we like least.”


USG
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