Volume 42, Issue 1 - January 2007

ContractGlazing

Glaziers Speak Out: Working Smart Through an Economic Slowdown
Some economists are predicting an economic downturn to hit the United States within two to three years that will impact glass and glazing companies across the board.

Individuals interviewed for this report aren’t worried. They say an economic downturn is just one of the many challenges they face in this industry. While they may not have control over the economy, they do have control over how they operate their business. All have diversified their operations and continue to apply strategies to improve their reputation and operating efficiency in order to compete and survive in any market condition. 

Gary Yamashita, president of Tri-City Glass, a full-service glass shop based in Carson, Calif., knows just what to do in an economic slowdown. “As a full-service shop, we have a number of divisions [auto, residential, commercial, film] that bring in work from the various market segments,” says Yamashita, whose company has been in business just outside of Los Angeles for more than 30 years. “When a slowdown occurs in one segment of the market we step it up in another. When new construction and remodeling opportunities dwindle we shift our mode to service work. When the rainy season hits here and work dries up, we send our estimators out to quote for reseal work on area high-rise buildings.”

Yamashita also takes on the mid-size jobs that larger companies don’t want and smaller companies can’t handle. “Mid-size jobs [$30,000 - $40,000] have a way of growing into larger jobs [$80,000-$90,000] with all the change orders that occur over the course of the project,” Yamashita points out. “The diversity of our operations and the caliber of our staff are benefits, but being flexible and able to refocus our talent to areas of need also helps keep a steady stream of work no matter what changes are taking place in the economy.”

Like Tri-City Glass, being diversified has also helped Lakeway Door and Glass weather the ups and downs in the industry. In business for nearly 20 years, the company based in Morristown, Tenn., works on projects from Texas to the East Coast. 
“We have built up a solid reputation for our workmanship and this brings in plenty of opportunities,” says Russ Keller, president of the mid-size contract glazing company. “We aren’t the cheapest on the block and our customers pay a competitive wage for the quality, dependable and professional work we provide. For example, a long-term customer in Fort Myers, Fla., has another project for us and we will be heading there for a couple of weeks to install glass and a storefront. As a matter of fact, about 80 percent of our business comes from existing customers. I think that also makes a difference, especially when the industry tightens up. Overall, having diverse operations, a good reputation and being in a position to travel helps offset the decline in business during an economic downturn.”

“We have developed a business mix of remodels and new construction work,” says Susan Stevens, who along with her husband, Scott, owns and operates SGS Glass, a small contract glazing company based in Kent, Wash. “This, along with cultivating strong relationships with our core customers, helps keep the work flowing in.”

“Being versatile definitely has been a plus for our business,” says Anita Scheidler about Scheidler Glass, the company she co-owns with her husband, Dan. “A key to our longevity and weathering the cyclical nature of our industry has been that we continue to add products and services to our operation,” says Scheidler. “We install residential, commercial and auto glass. We cut and edge glass and mirrors and our custom framing department stays very busy, especially during the winter, when the glass work traditionally slows for a few months.” 

“We do not lay our people off no matter what,” she continues. “When times slow we take that opportunity to go through our equipment and make repairs, take inventory, cut mirrors, re-stock product, service, wash, wax and detail our vehicles, get our office and operations organized and prepare for when work will pick up in the spring. Recently, we added another division, a wood shop, where we specialize in sawing, cutting, drying and producing wood mouldings. This has been going great and brings in additional revenue all year round.” 

by Peggy Georgi

Clarification
On page 107 of the December 2006 issue the “Code Actions” article inaccurately described the results of code change proposal FS113 to IBC section 715.5.3. While the proposal did originally intend that provisions for wired glass used in steel window frames be deleted, it was modified by the Fire Safety Committee. As a result, the provisions dealing with wired glass in steel window frames were not deleted, leaving IBC section 715.5.3 intact. 

Canada Issues Warning About Counterfeit Safety Equipment
The Canadian Standards Association (CSA) is issuing warnings to companies and organizations with employees required to wear safety footwear to be aware of counterfeit approval marks. The CSA says counterfeit approval marks have been found to offer inadequate toe protection and can also create potentially hazardous situations. The CSA also reported similar cases with other safety equipment, such as harnesses. 

When purchasing new safety equipment the CSA advises users to be aware of “red flags” such as the following:
• Significantly low pricing. If a product’s price seems “too good to be true” it probably is;
• Inexpensive or “cheap” production. The CSA advises comparing the look and feel of different products; fakes are often light and flimsy;
• No certification mark. The product should have the mark of a recognized certification agency such as UL or CSA International;
• Poor spelling. Look for misspellings and unclear printing on packaging, products, labels, etc.
• Missing items. Check for discrepancy between the content of the package and the item’s description on the outside of the package, as well as missing product information; and
• Unfamiliar retailers. If you doubt the store, don’t buy it. 
www.csa-international.org


USG

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