I am a student of the game “telephone.” I try to understand how information travels from person to person, trying to gauge what people merely find interesting versus what they ultimately act upon. Recently I received an informational posting from a bank president in my area with the subject “Federal Trade Commission.” This was guaranteed to get my attention since I’ve been a student of this too for a couple years now. When I read the information, I was appalled.
The email took me to a link to a green marketer, with thanks from the sender to the blogger for providing some valuable insight.
The key word here is SOME because very simply, the blogger is wrong on the most important point to be made. She says “Known as the ‘Green Guides,’ these rules are strictly voluntary and are not enforceable by law. (Yet.).” She goes on to say “I’d encourage anyone making claims of sustainability or eco-friendliness in their advertising to familiarize themselves with the Green Guides. But there’s no need to sweat.”
Oh. My. God. There are going to be people out there reading this. And they’re going to believe it. Simply because she’s a self proclaimed “green marketer” with a blog.
I know it made me think twice. Did I have it wrong? Was I guilty of preaching gloom and doom and the sky is falling, when I really didn’t know what I was talking about? I know half my audiences usually think that tell them about Section 5.
So I fired off an email to the FTC contacts for the Green Guides. I was done playing “telephone;” I headed back to the original source. Here’s what I found out.
Are the Green Guides legal language? No.
Has the FTC used non-compliance with the Green Guides as evidence in action to enforce Section 5? Yes.
The reporter’s notes are pretty clear about it too: “The Commission has brought law enforcement actions targeting allegedly false or unsubstantiated environmental claims. Because the Guides are administrative interpretations of the law, they do not have the force and effect of law and they are not independently enforceable. However, if a marketer makes claims that are inconsistent with the Guides, the FTC can take action under Section 5 of the FTC Act, which prohibits unfair or deceptive practices.”
In my mind, “not independently enforceable” is a long way from being “voluntary.” So I’d say that while the Green Guides are not enforceable AS law, they are certainly enforceable BY law. And it’s not just that they “can’” take action. They have already done so on a number of occasions.
What I wonder is how many other people equate “guidance” with voluntary? How many didn’t think to find out for themselves what the real deal is? I think there are a lot and that’s a shame. I agree with the blogger that following the guides “just makes good sense.” There is enough liability in this world without courting more that is easy enough to avoid. The resources are out there and available.
Which is why I’m flying to Chicago next Tuesday to catch Steven Baker’s talk at Glass Expo Midwest. Because I don’t know it, I know I don’t know it and I’m a long way from even being close. I want to hear what Baker (who is from the FTC’s Chicago office) says about what the FTC is actually watching, so that I can get more accurate information for my clients. So the sky isn’t falling quite so much. I’m actually quite jealous of everyone within driving distance of this event who can get to it easily.
The next question is, are your marketing people going to be there? Do they realize that they need to be? Or have they assumed they understand? Is that a chance worth taking?
