• Field Notes 20.11.2013 3 Comments

    When I first met Greg Carney in ’81, he and I were both brand-new to the glazing business.  I was a draftsman for Olden & Co in Dallas. He was with LOF Sales, helping Steve Ingram in the Dallas market.

    As so many of us were, I was shocked and saddened to read last week that Greg had passed.  Later, when reading some of the tributes to him, I had to laugh at one of the remarks about him walking job sites. I think I was with him on that first walk that was mentioned.  He wouldn’t let me live down what I did on site that day.

    The job was the Commerce Bank Tower in Ft. Worth — 40 stories with lockstrip neoprene curtain wall on an aluminum frame.  You have to remember, this was before the required use of full body harnesses and perimeter safety lines.  Our glazing crew was setting glass on the 38th floor.  So, Greg and I watched for a while from the floor, then went up to the roof to get a bird’s-eye view of the crew running the lockstrip and setting the glass, nudging the glass past the stubborn gasket corners.

    Instead of leaning out over the edge of the 40th floor roof, I laid flat, chest down, and snuck my head over the edge (no fool I).  Greg just walked up to the edge, grabbed the aluminum curtainwall frame and leaned out over it.  Good for him.  I wasn’t going to do it.  He never let me forget it.

    A few years ago when I was at another company, I walked by the conference room, and some of our folks were talking to a guy that looked an awfully lot like Greg.  He looked up, saw me, and shined that grin that you just knew could only be Greg’s.  And while he didn’t interrupt the meeting to come grab me, he did so later.  Even though we hadn’t seen each other in years, it was like we hadn’t missed a day.  He allowed you to think that once you were his friend, you were always going to be.

    I crossed paths with him many times in recent years, and worked under his direction when the Sealant Manual was revised, putting together the GANA Blueprint Reading course.

    It’s not an understatement to say I have a lot a respect for him.  There have not been many people who have contributed more to making this a better industry than Greg.  And, I for one (I’m sure there are many) will miss his infectious personality and the contributions he would have continued to make to this industry.  Irreplaceable doesn’t begin to describe him.

    Fare thee well; you did good, Greg.  Thank you.  We will miss you.  What will always bring a smile to my face whenever your name comes up is that smile and that laugh!

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  • Field Notes 03.04.2013 2 Comments

    The Glass Association of North America’s (GANA) Building Envelope Contractors (BEC) Conference has come and gone, with some good ground covered. A high point was when Guardian’s Scott Thomsen gave a strong call to action for our industry in his presentation the “Battle for the Wall.”  The key takeaway was if we don’t fight for the role of glass in energy-efficient construction (thermal performance and daylighting), then ASHRAE will force us to the sidelines. Do you want to go to work for the stud wall, stucco and masonry contractors, because ASHRAE’s current emphasis is to greatly downsize the percentage of glass in exterior walls?

    We as a glazing industry should be showing architects  there are many glazing products that WILL increase thermal performance.  Architects will help us win this war, but only if we get smarter about educating them on the newest, most innovative glass and framing products now available.

    We should also be assertive with noting the other construction types have as many problems, as well, that are now coming to light in this energy-conscious age.  As ATI’s John Runkle noted in his presentation on building commissioning, these are things the glazing industry has dealt with for years.

    Notably, when the surrounding wall systems – cavity walls behind masonry or panels, precast panels, or whatever construction –  have to start meeting the same water and air penetration requirements as windows and curtainwall presently do on a regular basis, then that bodes well for the exterior skin, as a whole.

    But there are some down-sides, too.  For example, testing the weatherproofing/air barrier to the AAMA and ASTM standards for water penetration  aren’t  realistic since it never sees that amount of rain in the finished condition if a brick or panel wall is placed over it.  Air test it, yes. But a full-blown, 5-gallon/hour/square-foot water test ON THAT SURFACE isn’t real-world.  Some of this is still in the developmental stage, but I expect it will catch on in one form or another.

    Does commissioning make sense for a total glass curtainwall? Probably not with the current regimen of pre-construction and in-field testing required in curtainwall and window specifications.  There are some that would argue the call for increased testing is an effort by the labs to create more work for themselves.  Yes, I can see that, but what good is it having an air- and water-tight window or curtainwall if the wall around it doesn’t perform equally as well?

    Another high point at BEC was the presentation on Chinese tariffs. Some of the USGNN.com newsfeed had comments from the Chinese manufacturers’ side of the fence that felt the presentation didn’t accurately present both sides of the argument.  That wasn’t likely to occur given the fact the person making the presentation was the plaintiff’s attorney.  When’s the last time a lawyer led a fair, objective and balanced viewpoint on something his clients were paying him to have just the opposite opinion on in order to properly argue their case?  But, the tariff issue is going to be in the news quite a bit going forward.

    One last note:  Having turned the odometer over on my age this year, my brother bought me opening day tickets in Philly next Friday.  And, my no. 1 son bought us Final Four tickets.  Only one drawback to the venue:  basketball was not meant to be played in a football arena, unless they put the court in the end zone.  When watching the game, the Philly Phanatic sitting down the right field line in the KU garb, or in the corner of the end zone in Atlanta with the biggest pair of binoculars known to man will be yours truly.  This is one thing I’ll be able to cross off the ol’ bucket list.  As I review this blog post one last time Monday morning, I hope Wichita can shock the world.

    Here’s hoping the Easter season, with the accompanying onset of spring weather, brings renewal of faith, hope and charity to you and yours.

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  • The Glass Association of North America’s Building Envelope Contractors (BEC) division wwill meet March 17-19 in Las Vegas. There’s a lot more that will come out of this event than just the annual meet and greet. For one, the Technical Committee is writing a “Curtainwall Fenestration Systems Manual” that’s meant to be a primer for new architects and industry newcomers on exterior glazing. We hope to have the first three sections published later this year. If you’ve been looking for a way to contribute to the industry, this is only one of many opportunities. Please contact Urmilla Sowell (usowell@glasswebsite.com) or Sara Neiswanger (sara@glasswebsite.com) if you’d like to contribute — even if you’re not going to Vegas.

    And, now for some random thoughts …

    BIM and Communication 

    According to one blog, BIM usage today is three times greater than what it was in 2010 – that’s a big change in only three years.

    And, the lawsuits are already starting to hit the courthouses. Check out this interesting post about a suit involving BIM and communication.  As good as BIM can be, the architect in this instance allegedly made an assumption about the construction sequencing and didn’t pass that on to the general contractor (GC). The GC sequenced the HVAC work differently than the architect envisioned, and the HVAC contractor couldn’t complete his work. Now, I don’t begin to understand how that scenario is possible, but it must have been pretty serious if it ended up at the courthouse. You can have the latest gizmos, whiz-bangers and ultimate software, but if communication doesn’t occur, it’s all a waste.

    As my boss frequently points out, “it’s like talking to your wife: nothing’s ever communicated by osmosis.” Give it another couple of millennia, and maybe our species will evolve to a higher level of communication where, “Forget what I did or didn’t say, you know what I was thinking” will work. For now, that response doesn’t cut it with spouses or the architecture industry.

    A similar point comes to mind when wrestling with the Third Rule of Customer Relationships:

    First Law:  The customer is always right.

    Second Law:  When the customer is wrong, see Rule 1.

    Third Law:  What do you do when the customer is wrong, punt?  Lord knows, telling them they’re wrong isn’t the easiest thing to do. What if they ask for something that really is not in your company’s best interest?

    My bet is most of us would try, to the best of our ability, to give the customer what they are asking for, within reason. But on occasion, a line is drawn that cannot be crossed when it goes against company standard operating procedure. In a case related to me by another project manager, the customer thought they knew the cause of a glass stain, but had made incorrect assumptions. Their claim was not even remotely possible.

    Again, the key here is communicating the situation to the customer in what I can only describe as “the most polite manner possible.”  Not that I’m the one to give lessons on this, but I’ve been fortunate to have worked for project managers or sales guys who are really good at doing this, and they’ve helped smooth the way through difficult situations.  Take advantage of those resources; they are priceless.

    So, too, are your suppliers, if they can lend credibility to the discussion regarding the matter in question.  Don’t squander their technical expertise; they are most willing to help.

    One past employer had the quintessential in-house communication form; they called it an “AVO” for Avoid Verbal Orders. You may have talked to everyone about a problem and the resolution, or given clear and concise verbal direction, BUT if it wasn’t put in writing, it never happened. Copies of the AVO went to all concerned/involved in the matter. It was great documentation; it never resulted in one of those, “he said/she said” conflicts.

    Quoted in a previous blog is the classic line said by the warden in Paul Newman’s movie, Cool Hand Luke: “What we have here …” Our spouses will hopefully forgive an occasional “failure to communicate,” but it is an essential problem to avoid in the glazing/construction industry.  Don’t let a lack of communication lead to disaster.

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