BLOG: What Do the Numbers 7, 17, and Many Thousands Mean for Your Customer Service?

“This is not a magician’s trick, just simple math. A while back I read a study from a large university (honest thought—I can’t remember the name of the school) talking about customer service. If you do a great job for a customer, on average, they will tell seven others about your great glass company. On the other hand, if you do a lousy job, on average they will tell 17 people.”—Paul Bieber

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