Utica Glass Company is the second glazing contractor of 2021 to meet the North American Contractor Certification (NACC) Program requirements. Located in Utica, N.Y., Utica Glass Company has been serving central New York for over 80 years. The company offers a variety of glazing systems, including storefront and curtainwall, window replacements, aluminum entrances, security and fire-rated glass and doors, skylights, railings and plastics.
“When we first heard about the NACC certification program, we knew right away that this was something we wanted to be part of. In today’s competitive market it isn’t always possible to have the ‘best price.’ Being able to display the NACC Certified logo beside our own shows new and existing customers that we are constantly striving to improve,” says Gary Puleo II, Utica’s vice president.
The NACC certification process includes a multi-day, on-site evaluation of a company’s business practices, safety and quality management systems, contract administration and glazing processes. Quality management systems (QMS) workshops are offered by the NACC at no charge to glazing contractors beginning the evaluation process.
“The workshops were spread out enough to ensure we had ample time to review, plan and execute the most important elements,” says Puleo.
“The purpose of the NACC is not only to offer a means to differentiate those glazing contractors who successfully meet the requirements, year after year,” says Ben Beeler with the NACC, “but it identifies the contractors who operate under a QMS that guides them in producing the kind of results that consistently meet or exceed their customers’ expectations. Many of the QMS elements, if regularly followed, will yield positive results on a company’s bottom line.”
Puleo says that while his company is in the early stages of operating with a QMS, “it is already paying dividends.” He went on to say that the most notable benefit to this point has been the accountability that it places on everybody, owners included, throughout the company.
“There have been other early successes from the policies themselves,” adds Puleo. “An example of this stems from a new materials and handling protocol put in place as part of the QMS. Prior to implementation, one of our biggest issues was the organization of materials once they arrived in our shop. We now have a more accurate system in place that ensures that the materials not only arrive in good shape, but are easily accessible until they are ready to be installed.”