Quanex has implemented a customer service team for its screens division. Through the reorganization, the company will now have dedicated customer service support to help its customers throughout the U.S. Each customer service representative (CSR) will be responsible for the day-to-day management of their unique customers, serving as the first and primary point of contact for them.
“As our Screens Division is growing, it’s important that we provide our customers with consistent and improved communication flow,” said Wendy Rostad, director of pricing and inside sales. “We are excited about the amount of opportunity and level of service this team will bring to our screens product customers.”
Rostad added that the restructure will bring uniformity to customer service across Quanex’s North American Fenestration division, to recreate the same exceptional experience for all customers.
Anchoring the team will be Terri Ely, inside sales manager, and Jamie Hartford in the customer service manager role. Ely has been with Quanex for 18 years and will be focusing on standardizing the department processes and elevating the overall customer experience. Hartford has 16 years of experience with the company and is most excited about using her team’s strengths to grow their success and build better customer relationships. Several key team members on the full team include:
Aracely Fierro Sandoval, who is based in Phoenix, has been with Quanex for almost eight years. She’s most looking forward to working with the team and taking on new challenges in this role.
Desiree Bonagofski has more than eight years of experience with Quanex and is based in Chehalis, Wash. Working to build relationships with the team and her customers is a primary focus for her new role, as well.
Jodie Guerra has been with Quanex for one year, and is based in Ankeny, Iowa. She’s looking forward to the growth opportunities her new position will provide.
Aimee Cass is based in Perrysburg, Ohio, and has been with Quanex for more than a year; she is looking forward to serving her customers within this new streamlined process.
“We know that customer experience means everything, and we believe that the team we’ve assembled will deliver industry-leading customer care for all of our screen customers,” Rostad said.