Joel Allen has joined the A+W Software team as an application and professional services specialist. Allen was previously a business analytics, project manager and applications developer at Technical Glass Products (TGP) in Snoqualmie, Wash. During his 18 years at TGP, he used multiple A+W software solutions, according to a press release.

“Joel was a strategic hire for us. With deep industry knowledge and extensive experience using A+W’s software solutions, Joel can step in and make an immediate impact. Our business is growing in North America. So, hiring someone with industry and software knowledge together is a key in helping our customers expand and grow their businesses in this highly-competitive industry,” says John Staiano, COO of A+W Software North America.

In his new position, Allen is responsible for troubleshooting customer support tickets as part of his application services specialist role. His responsibilities also include visiting customers to implement upgrades or new software solutions, part of his professional services specialist role.

“I’m very excited to be a part of an organization where my years of knowledge in the industry and skills can help the company and myself grow further. I have always been impressed with A+W products and their service, and it is an honor for me to be a part of the team,” says Allen.