“The caller on the phone sounded exasperated. I just wasn’t giving him what he wanted and we both knew it. He had tried several times and in different ways to get me to go in the direction he wanted to pursue. But I was trying to have none of it. ‘Okay,’ he said with a long sigh, ‘let’s try it this way. Let’s say, hypothetically, there was a glass shortage, what would the possible cause of such a shortage be?’”—Debra Levy