Cyncly has appointed Steve Warfield as chief customer officer. In his new role, Warfield will lead the company’s global customer organization, with direct responsibility for the end-to-end customer experience, including onboarding, enablement, customer support and customer success.
Warfield brings more than 20 years of customer operations leadership in business-to-business software as a service and enterprise software environments to the role.
“Our customers choose Cyncly because our specialized software helps them run more efficient, profitable businesses,” says CEO Anand Krishnan. “The experience and support we provide are a vital part of that equation. Steve has spent his career building and transforming world-class customer organizations. He brings deep operational expertise, a clear-eyed focus on customer health and a genuine drive to help the businesses we serve achieve real, measurable outcomes. We are happy to welcome him to Cyncly.”
Cyncly officials note that Warfield has a proven track record of scaling global teams, improving customer experience and maintaining customer loyalty through clear operating models, strong execution and the deployment of new technology. Warfield most recently served as vice president of customer service and technical support at Zendesk, a developer of customer experience software.